Senior Manager_Service Catalouge & Quality Analyst_Pune at Vodafone United States

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Interpretation, Verbal Communication, Written Communication, Interpersonal Communication, Analytical Skills, Problem Solving, Decision Making, Planning, Organizing, Change Control, Quality Assurance, Metrics Management, Service Management, Stakeholder Interaction, Strategic Decision Making, Operational Compliance

Industry

Telecommunications

Description

About VOIS In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. About VOIS India VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone Job Description Role purpose: The Service Catalogue & Quantity Analyst is a key conduit between the VOIS Service Towers and the Markets in terms of both processes, defined services and the consumption of services/units leading to an effective charge. They will be responsible for tracking and controlling all service change requests within the organization. This role ensures that changes to services are managed effectively, minimizing disruption to operations and ensuring compliance with established processes and controls. Quantity metrics are a critical component of our Services and service consumption, it is critical to ensure the quality assurance of Q Changes, Q metric management and the Q collection, as this is a critical success factor for VOIS's end to end delivery. Key accountabilities and decision ownership Oversee all service change requests, ensuring they are logged, assessed, and prioritized appropriately. Excellent data interpretation skills Excellent verbal, written and interpersonal communication skills, demonstrating the ability to communicate information technology concepts to non-technology personnel, should be able to interact with business team and share information, requirements and ideas. Strong analytical, problem solving and decision-making skills, attitude to plan and organize work to deliver as agreed. Ability to work under pressure to tight deadlines. Strong problem solving and decision-making skills Implement and maintain change control processes to ensure changes are managed in a consistent and controlled manner. Analysis and recommendations of ongoing strategic decisions for Business Operations and VOIS VOIS Equal Opportunity Employer Commitment India: VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!

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Responsibilities

The Service Catalogue & Quality Analyst oversees all service change requests, ensuring they are logged, assessed, and prioritized appropriately. They implement and maintain change control processes to minimize disruption to operations and ensure compliance with established processes.