JOB SUMMARY

Reporting into Manufacturing Engineering, this role is for a Senior Product Support Engineer to work in our Glasgow factory.
You will be expected to be an experienced, enthusiastic and approachable laser expert with experience of laser Production and Manufacturing Engineering. Someone who can enhance successful introduction, transfer and ramping of new products in Production. Someone who can take the lead on solving complex laser issues in Production and can contribute to successful resolution of complex problems with lasers returned from or still in the field.
You will work in the Manufacturing Engineering Team and interface with Production, R&D, Quality and Service.

EDUCATION & EXPERIENCE

• An engineering or science degree with relevant industrial experience working with lasers.
• Hands-on experience testing and troubleshooting equipment in a production environment.
• A solid understanding of laser physics and the terminology used to characterise laser performance.Strong, demonstrable practical problem-solving experience is required.

SKILLS & OTHER REQUIREMENTS

• Lean trained in Practical Problem Solving.
• Ability to excel in a cross-organizational and global environment.
• Ability to work as part of a team but also confident working with your own initiative.
• Ability to prioritise and manage workload and multiple projects effectively at pace.
• Ability to keep up to date with technology and apply it to current and future plans.
• Ability to achieve results independently or working with others.
• Excellent interpersonal and communication skills with an ability to communicate effectively with Production, Engineering and Management.
• Computer literate with good knowledge of MS Excel, Word and Powerpoint.
  Preferred Additional Skills
  Experience reading electronic circuit diagrams would be advantageous.

SAFETY REQUIREMENTS

All employees are required to follow the site EHS procedures and Coherent Scotland EHS standards.

PRIMARY DUTIES & RESPONSIBILITIES

• Training Production staff on build procedures, laser alignment techniques and tooling use.
• Troubleshooting alignment, electronics, power supply, cooling and tooling issues in Production.
• Troubleshooting system issues on field returned units and care case lasers operating in the field.
• Providing technical laser expertise and support to the Production team.
• Providing technical laser expertise and support to the Service team.
• Hands-on identification and resolution of complex Production issues either independently or in collaboration with R&D as required for each issue.
• Driving the Problem Solving and Root Cause Analysis process for Production issues. Creating and maintaining A3 reports for the Production, R&D, Quality teams.
• Maintaining troubleshooting guides.
• Generating corrective actions for yourself, Production, Manufacturing Engineering and R&D teams.
• First Article Inspection and testing of proposed new parts before introduction to Production.Occasional travel to other Coherent sites may be required.

QUALITY & ENVIRONMENTAL RESPONSIBILITIES

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.