SENIOR MARKET AND CUSTOMER RESEARCH ANALYST

At Concordia Plans we care for those who serve by providing excellent retirement, healthcare, and benefit services. We have a new opportunity for a Senior Market and Customer Research Analyst.
Concordia Plans has a reputation for outstanding culture, most recently winning the 2024 Top Workplaces USA award, with additional special awards for Work-Life Flexibility, Compensation & Benefits and Purpose & Values. This honor goes to the country’s best employers with high performing people-first cultures. Our recent history of employment excellence also includes being awarded the St. Louis Area Business Health Coalition’s 2020 Business Health Culture Award and the Top Workplaces 2021 and 2022 St. Louis Post-Dispatch awards. Established more than 50 years ago providing service in 6,000 communities throughout the United States, we are mission focused professionals united to care for those caring for our community.
At Concordia Plans we are focused and flexible. Embracing the new normal, pioneering ways to continue to support work life balance in our family first culture. We offer competitive compensation with a benefit package, including a pension plan, 403(b), health insurance at no cost to the employee, and much more. With this exciting opportunity you can combine experience, talent, and passion as part of our team at Concordia Plans serving the workers of The Lutheran Church— Missouri Synod.

GENERAL SUMMARY

The Senior Market and Customer Research Analyst delivers insights that inform business strategy, improve customer experience, and support growth and retention efforts. This role plays a key part in managing our Voice of the Customer (VoC) program and partners with teams across the organization to design and execute research that supports product development, marketing, and customer experience initiatives. The analyst uses both qualitative and quantitative methods to turn data into actionable insights.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in marketing, Business, Analytics, or related field.
• 3+ years of experience in customer or market research, with exposure to VoC programs.
• Familiarity with experience management platforms (Qualtrics preferred).
• Experience supporting product or concept research is a plus.
• Proficiency with Excel and data visualization tools such as Power BI or Tableau.
• Strong analytical thinking and communication skills, with the ability to turn data into clear, compelling insights.

Please refer the Job description for details