Senior Market Research Manager, Customer Experience at Ipsos Field

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

75000.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Attention To Detail, Program Management, Quality Execution, Research Design, Data Collection, Data Management, Analysis, Report Preparation, Client Relationship Management, Process Documentation, Team Guidance, Supervision, Quantitative Research, Data Cleaning, Problem-Solving

Industry

Market Research

Description

What makes this role important at Ipsos? As a Senior Market Research Manager, you will play a key role in building programs, supporting technology initiatives, and delivering strategic insights to our clients. Your work will require time management skills and keen attention to detail. Your day-to-day responsibilities will include managing CXM platform programs from implementation through to ongoing managed services support. You will work closely with your senior CXM team to ensure quality execution, program value and positive account health. Please note; this position is a 12 month contracted position covering a maternity leave. You will still be eligible for benefits and PTO. What you can expect to be doing: * Executing all aspects of the research process from questionnaire programming and research design, data collection execution, big data management, analysis, and interpretation of results through to preparation of reports * Liaising on a regular basis with other team members as well as other key internal operations groups if needed, to ensure that accurate, reliable results are delivered to client in a timely, cost-efficient manner * Building and maintaining relationships with key clients by responding to queries and providing updates per client requests in an on-going timely manner. * Documenting work processes and creating new efficiencies to run complex tasks for large research tracking programs. * Providing day-to-day guidance and coaching to junior team members * May act as manager to one or more Account Managers/Research Analysts. Includes overseeing training schedule, day-to-day guidance and supervision, and providing feedback (both ongoing and during annual review and goal setting). This might be the job for you if you have: * Bachelor’s degree in marketing, business management, computer science, research or related field * Ideal candidates will have up to 5 years of quantitative market research experience * Expertise working with customer satisfaction/experience tools and methodologies preferred * Ability to manage multiple projects – strong quantitative research project management skills * Experience working with platforms such as Qualtrics, Medallia or InMoment an asset * Comfortable processing, cleaning, and manipulating large data sets * Outspoken and ability to form and maintain significant and ongoing client relationships * Self-starter with the ability to successfully collaborate with a virtual team * Self-motivated, analytical individual with attention to detail who strives in a dynamic, deadline driven environment * Superior organizational, multi-tasking, decision-making and problem-solving abilities * Comfortable managing a demanding and multi-faceted workload * Works well in a team environment with colleagues at all levels In accordance with Ontario & British Columbia law, the estimated base salary range for this role is $73,000-$75,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to! What’s in it for you: At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | CA [https://www.ipsos.com/en-ca/why-work-ipsos] Commitment to Diversity Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. #LI-AA1 #LI-Hybrid #IpsosCanada Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! At Ipsos, we collaborate with the world’s leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes. From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems. Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience. So, while our work is powered by insights and driven by technology, it’s always all about people

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Responsibilities

The role involves executing all aspects of the research process, from programming and design through to analysis and reporting, while managing CXM platform programs from implementation to ongoing support. Responsibilities also include liaising with internal groups, building client relationships, documenting processes, and providing guidance or management to junior team members.