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https://isarta.com/jobs/?utm_source=IND&job=108091
This is a 12 month fixed term contract.
Internally, this role will be titied Senior Account Director,
This role is part of our eBay Inhouse team, where you will be employed by DEPT and embedded into eBay’s Customer Moment team.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

JOB PURPOSE

As a Senior Marketing Manager, you will be tasked with cultivating robust relationships with clients across all levels. In this role, you will be responsible for developing and executing test-and-learn strategies, as well as crafting a personalised and engaging CRM experience for every eBay customer.

KEY RESPONSIBILITIES

• Constantly innovate, improve and identify opportunities to optimise existing product functionality and introduce new improved customer experiences and drive thinking through wider teams.
• Act as Senior point of contact between DEPT and eBay teams, you are maintaining the trusted relationship and building new connections across the business with both ebay and DEPT.
• Responsible for informing DEPT of upcoming eBay projects and strategies.
• Driving innovation on new eBay projects, developing the test & learn strategy across markets and working on operational models that consider regional differences.
• Developing analytics and insights to establish a format that supports eBay’s CRM KPIs. Utilise this data to craft compelling narratives about customer success stories for senior stakeholders and identify data driven risks and opportunities supported by actionable recommendations.
• Ensure learnings from project initiatives are taken into account across wider campaign delivery and proactively coach other members of the team to deliver best practice.
• Management of stakeholder relationships to meet deadlines and ensure projects are delivered on time and of the highest quality.
• Support the senior team with administrative tasks if required.
• Build a full understanding of the clients’ business, strategies, objectives, brand,?audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser.
• Ensure the right DEPT® team is in place to deliver, high standards are maintained and adding value wherever possible. Ensure success criteria are met and projects are delivered to time and to budget.
• Hold key new business development responsibilities, working with others DEPT teams to proactively seek new opportunities for the business.
• Presentation of campaigns to senior stakeholders to engage, influence and inspire.

Management and leadership

• Delegate and allocate responsibilities efficiently to manage projects end to end.
• Interview candidates and hire according to account requirements.
• Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments.
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence.
• Identify strengths and weaknesses of team members and suitably make changes if required.
• Encourage team interaction, boost employee motivation and appreciate team contribution.
• Match project tasks with opportunities for development so that employee potential is utilised to the maximum.
• Manage change and effectively cascade information to teams to ensure smooth execution.