Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias’s conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

ABOUT THE ROLE

We’re looking for a strategic and entrepreneurial Senior Manager, Ecosystem Marketing to lead partner marketing across our growing network of technology, agency, and referral partners—including Shopify, Recharge, Domaine, and Omnie. You’ll own the strategy and execution of co-marketing, enablement, and joint go-to-market programs that drive pipeline and revenue.
Experience in the Shopify partner ecosystem is essential—but we’re not looking for rinse-and-repeat playbooks. We want someone ready to reimagine what ecosystem marketing can look like in 2025: high-trust, high-impact, and built on relationships in a changing marketing landscape.
On the Gorgias marketing team, AI isn’t just a tool—it’s part of the org chart. We’re building marketing functions with AI agents as core teammates. If you’re excited to be a player-coach and know how to unlock leverage through automation and AI, you’ll thrive here.
There’s headcount on the horizon, but the real growth opportunity is owning a high-impact charter at a pivotal moment—on a team driving innovation across programs, org design, and AI-native tooling.

WHAT YOU’LL DO

• Pipeline Generation: Drive partner-sourced and partner-influenced pipeline growth through scalable joint go-to-market strategies—webinars, co-branded content, integrated campaigns, and partner events—with technology and agency partners at every tier.
• Campaign Performance: Deliver measurable results from co-marketing and GTM efforts. Establish performance frameworks and reporting cadences that track impact from awareness through to closed-won revenue.
• Partner Enablement: Equip partner sales teams with the tools, messaging, and programs needed to confidently position and sell Gorgias.
• Team Development: Build and lead a high-performing (and AI-leveraged) ecosystem marketing team that scales with the business and amplifies broader marketing initiatives—from product launches to campaigns and events.
• Strategic Partnerships: Deepen relationships with top partners through impactful collaboration. Stay on top of ecosystem trends and the evolving ecommerce partnership landscape.