About the role:

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible of ensuring the delivery of exceptional operational, commercial and customer service standards.

Core Responsibilities:

• Supports in delivering the store annual sales targets
• Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
• Conducts store operations audits to ensure compliance with the required store standard operating policies
• Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
• Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
• Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
• Ensures promotions and pricing are accurate and in tune with company standards and policies.
• Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Submits daily invoices and sales recap to Finance
• Executes store operations including cash handling, inventory taking and record keeping in line with company’s standard operating procedures
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
• Ensures interior and exterior of the store are clean and maintained to company and brand standards
• Directs the team to follow standard operating procedures and store appearance standards
• Carries out the duties of a cashier (as required)
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People Management:

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
• Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement
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Job Responsibilities:

Strategic Leadership

• Develop and execute the venue’s comprehensive marketing, and commercial strategy to optimize revenue streams.
• Align marketing activities with the overall vision of Zayed Sports City and Abu Dhabi’s broader strategic goals in sports and tourism.
• Lead and mentor a multidisciplinary team across marketing functions.

Venue Marketing:

• Work with other ZSC departments to design material in a timely manner.
• Ensure all Marketing department functions are per the marketing guidelines.
• Ensure the Marketing team are up to date with the latest trends and keep ZSC relevant.
• Plan and execute all Marketing functions in a well thought through manager.
• Ensure all Marketing visibility in all ZSC venues are consistent and informative and a “Call to Action” focused.

Marketing:

• Develop innovative campaigns to promote Zayed Sports City as a premier sports, entertainment, and event destination.
• Lead digital marketing strategies, including social media, SEO, and content marketing, to enhance audience engagement.
• Lead brand management efforts to maintain a consistent and compelling image for the venue.
• Analyze market trends, competitor activities, and customer insights to inform marketing decisions.

Social Media:

• Manage all Social media accounts of ZSC.
• Be creative with social media posts.
• Ensure the strategic marketing plan is implemented.
• Organize and plan Marketing video shoots, still photos.
• Activate all Marketing commitments included in ZSC Commercial and sponsorship content.
• Oversee all Marketing assets at ZSC.
• Increase all social media platform followers.

Requirements & Qualifications

• Bachelor’s degree in marketing, Business Administration, Sports Management, or related fields
• Minimum experience (4-6 years) in senior marketing, within the sports, entertainment, or hospitality industry.