Senior Marketing Operations Manager

at  American Physical Society

WHO WE ARE:

The American Physical Society (APS) is a nonprofit membership organization working to advance and diffuse the knowledge of physics through its outstanding research journals, scientific meetings, and education, outreach, advocacy, and international activities. APS represents more than 50,000 members, including physicists in academia, national laboratories, and industry in the United States and throughout the world.

POSITION SUMMARY:

Reporting to the Assistant Director of Marketing, Journals and Operations, the Senior Marketing Operations professional will take the lead on managing and optimizing the organization’s Customer Data Platform (CDP). This role will play a critical part in shaping the data-driven marketing strategies that underpin audience engagement, campaign targeting, and overall marketing effectiveness. The Senior Marketing Operations professional will work closely with cross-functional teams to ensure the successful execution of data-driven campaigns, maintain the integrity of marketing data, and implement best practices for campaign optimization, apply today!
APS has a “remote first” concept that promotes equal treatment and equal access within the United States, independent of physical work location, with a majority of staff working primarily from remote work locations. APS values diversity and welcomes candidates from a variety of backgrounds. APS offers a dynamic work environment with an outstanding total compensation package, including salary, outstanding benefits, and excellent paid time off.

EDUCATION:

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Bachelor’s degree in Marketing, Business, Technology, or Data Science or related discipline. An advanced degree in a related field (e.g., MBA or Master’s in Marketing Analytics) preferred. Directly applicable experience may be accepted in lieu of a degree.

EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum of 5 years’ experience in marketing operations.
• Minimum of 2 years of experience in marketing technology stacks, customer data platforms, and/or data/analytics platforms.
• Proven success in marketing operations, with expertise in marketing technology stacks, customer data platforms (CDPs), and data/analytics platforms.
• Track record of driving operational efficiency and campaign success across multiple channels and product lines.
• Experience working with organizations that manage large content collections and/or extensive member/user communities.
• Prior experience with publishers or associations is preferred.
• Expertise in data visualization tools (e.g., Power BI, Visio) and reporting platforms.
• Advanced web development skills (CSS, HTML, JavaScript), especially for customizing CDP interfaces or system integrations, are highly preferred.
• Hands-on experience implementing CDPs such as Lyrics, Hum, BlueConic, Bloomreach, or Treasure Data.
• Strong proficiency in marketing technologies, including CDPs, email marketing platforms, and marketing automation tools.
• Excellent analytical and problem-solving abilities, with a focus on data interpretation and data-driven decision-making.
• Familiarity with data governance, privacy regulations (e.g., GDPR, CCPA), and best practices in data management.
• In-depth knowledge of campaign tracking, attribution, and performance measurement techniques.
• Strong project management skills, capable of prioritizing and managing multiple projects concurrently.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Ability to simplify technical concepts for non-technical stakeholders.
• Highly detail-oriented and organized, with a proactive, solution-oriented approach.
• Adaptable and thrives in a fast-paced, dynamic environment.
  Travel: The Senior Marketing Operations professional is a remote-first role, primarily based from home within the United States, with travel, up to 30%, required for visiting client sites, attending public relation, media and marketing events, occasional in-person consulting, and public relations and media coordination at events, and participating in conferences, meetings, training, and strategy sessions at various locations including APS offices in Hauppauge, NY, College Park, MD, and the Washington DC metro area.