Senior Marketing Operations Manager, Product-Led Growth at Brex

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

168370.0

Posted On

14 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Marketing Operations, Growth Operations, Digital Systems, AI, Automation, Event Tracking, Google Analytics, Marketo, Salesforce, Segmentation, Attribution, Experimentation, Chatbot Management, Data Analysis, Workflow Orchestration, Customer Experience

Industry

Financial Services

Description

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Marketing at Brex Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place. What you’ll do The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to own the systems, data infrastructure, and digital growth engine powering our Product-Led Growth (PLG) motion. This role is central to how Brex scales digital acquisition, optimizes self-serve onboarding flows, and unlocks marketing performance through automation, experimentation, and insights. The ideal candidate brings 5+ years of Marketing Ops or Growth Ops experience and is passionate about building a best-in-class marketing tech stack—including structuring event schemas, improving attribution, unlocking insights, and driving efficiency. This person is also excited about how AI and agentic workflows can transform our operational processes, improve personalization, accelerate experimentation velocity, and automate routine tasks. You will help define and execute our future-state marketing operations architecture, modernizing systems, processes, and data across paid, web, product, and lifecycle channels. Where you’ll work This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Own and evolve the PLG martech ecosystem—including Twilio Segment, Google Analytics, Marketo, Sanity CMS, Salesforce, and paid-channel integrations—to ensure a best-in-class, scalable, and reliable infrastructure. Define and execute a future-state roadmap for PLG operations, leveraging AI-driven automation, agentic workflows, and scalable systems foundations. Build and optimize automated lifecycle and activation programs using AI-assisted segmentation, predictive scoring, and personalized content delivery. Partner with Web, Product, and Engineering teams to modernize event tracking frameworks, ensuring clean, structured, privacy-aligned data flows through Segment, GA, and in-product analytics. Support and scale experimentation by integrating event tracking, metadata, and insights with AI-enabled analysis and rapid test iteration. Collaborate with Paid Growth to ensure high-quality tagging, attribution, and channel measurement across Google Ads, LinkedIn Ads, Meta Ads, and Reddit Ads. Partner cross-functionally with CX, Operations, Sales, and Web teams to support chatbot and live chat experiences on Brex.com — including qualification logic, routing workflows, data capture, and integration with downstream teams. Serve as the Marketing Operations lead ensuring technical implementation, measurement, workflow orchestration, and operational governance, even in a co-owned model. Build dashboards and insights leveraging AI-enhanced analytics to monitor PLG health, funnel friction, conversion behavior, and growth loops. Identify opportunities to automate manual processes using Zapier, Segment, Marketo programs, and AI agents to improve speed, accuracy, and scale. Troubleshoot and resolve issues across systems (Segment, GA, Marketo, Salesforce), maintaining a high-quality data environment and rapid operational velocity. Requirements 5+ years in Marketing Operations, Growth Operations, or Digital Systems roles supporting PLG or digital-first acquisition funnels. Hands-on experience with Segment, Google Analytics, Marketo, and event-based tracking frameworks. Strong analytical capabilities related to experimentation, attribution, and funnel performance measurement. Experience supporting paid acquisition workflows across Google, LinkedIn, Meta, and other digital channels. Experience partnering with cross-functional teams (CX, Operations, Sales, Web) to manage or enhance chatbot and/or live chat experiences—including qualification, routing, data models, and workflows—even when operational ownership is distributed across teams. Demonstrated experience driving operational efficiency and automation through workflow orchestration tools (Zapier, agentic AI systems, CDP-triggered workflows). Track record of evolving or modernizing a marketing tech stack toward a future-state architecture. Experience collaborating closely with Product, Web Engineering, and Data teams. Bonus Points Experience at FinTech or SaaS companies with PLG or self-serve onboarding models. Experience using AI and automation to scale marketing workflows, such as generative personalization, predictive scoring, and automated experiment QA. Comfort building integrated workflows between CMS (Sanity) and acquisition tracking systems. Familiarity with customer journey analytics tools such as Amplitude, Mixpanel, or similar. Demonstrated ability to document architecture, propose long-term solutions, and operationalize complex systems with cross-functional partners. Understanding of digital identity verification steps and risk-aware conversion optimization. Familiarity with Lead-to-Product connective processes (where website signups eventually feed the GTM funnel). Knowledge of ABM or enterprise programs is a plus for hybrid funnel interactions. Compensation The expected salary range for this role is $134,696 - $168,370. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Responsibilities

The Senior Marketing Operations Manager will own the systems and data infrastructure for Brex's Product-Led Growth motion, focusing on scaling digital acquisition and optimizing onboarding flows. This role involves defining and executing a future-state marketing operations architecture and modernizing systems across various channels.