Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

BENEFITS

Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Participates in settlement negotiations in order to bring cases to resolution and minimize company risk and investor losses.
• Answers inbound inquiries from borrowers/attorneys regarding status of loss mitigation, loan modification, short sale, DIL and FB plans.
• Conducts outbound calls to borrowers/attorneys to gain an understanding of the borrower’s specific situation, to request additional documentation/information and to inform/notify borrowers/attorneys of decisions as they are made.
• Identifies and requests the appropriate documents required for loan mitigation review per investor guidelines.
• Accesses information on multiple systems to inform borrowers/attorneys of loan terms.
• Communicates and coordinates with multiple departments informing the borrowers/attorneys of current status, options, important dates, next steps and deadlines.
• Ensures necessary information and completes packages are received in a timely manner, maintained, tracked and logged into Sara.
• Works with attorneys and borrowers to get loan modifications signed and closed; to obtain broker information for short sale process; provide information to attorneys and borrowers as needed.
• Works effectively in a team environment in an effort to achieve team/volume goals and provide superior customer service.
• Escalates issues to management when necessary to ensure quality service.
• Documents all loss mitigation efforts and mediation appearance results.
• Represents the Company as a corporate representative/witness at in-person hearings, mediations, trials, and depositions.
• Is available for occasional travel throughout the State of Florida and across the United States.
• Signs affidavits and verifications in response to contested cases, litigated cases, and discovery requests including motions for summary judgments, requesting for production, request for interrogatories, and request for admissions. Works with case managers and foreclosure specialists to process document signing requests

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Strong customer-service orientation.
• Ability to use good judgment