Senior Medical Device Software Product Manager (Local / Hybrid)

at  Vanderbilt University Medical Center

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

JOB SUMMARY:

Manages vision, roadmap, deliverables to support the growing medical device and software support needs of the enterprise. Translates customer needs into a portfolio roadmap. Leads team of product managers and provides direction on development, execution and monitoring of product roadmaps. Key role of this position will be to manage vendor relationships (vendor management) and being able to influence vendors when needed for project success. Ensures portfolio of products deliver capabilities needed by customers. Mentorship or project management / Agile experience is a plus for this role, and / or the ability to teach team members as necessary. This position will work with our Clinical Engineering vendor, Trimedx, to support BD Alaris servers and infusion pumps enterprise-wide, Masimo SafetyNet throughout our regional facilities (VTHH/VWCH), Planmeca Romexis dental software, Spectrum Quantum perfusion, and 7 additional products that will be onboarded in the future.
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TECHNICAL CAPABILITIES

• IT Portfolio Management (Intermediate): Demonstrates mastery of IT Portfolio Management in practical applications of a difficult nature. Manages a portion of the Company’s Application Portfolio that focuses on comparing spending on established systems based upon their relative value to the organization. Manages a portion of the Project Portfolio which addresses the issues with spending on the development of innovative capabilities in terms of potential ROI and reducing investment overlaps in situations where reorganization or acquisition occurs.
• Product Vendor Management (Intermediate): Can lead the development of a software or hardware contract. Serves as the primary contact for issue notification, escalation, and resolution in day to day operations including monitoring of key performance indicators, quality, and leadership concerns. Works effectively with the vendor to develop the necessary technical specifications. Is recognized by participating departments as a leader in contract negotiation. Understands the financial rationale for “make versus buy” decisions and extrapolates internal and vendor costs to develop Financial and Quantitative Analysis.
• Emerging Technologies (Intermediate): Demonstrates in-depth knowledge of the new technology and its impact on the systems infrastructure of the company. Demonstrates acute knowledge of industry trends, promising technologies, competitors’ products and services, regulations and legislation impacting the company. Attends industry seminars and forums on a regular basis. Successfully investigates, evaluates, recommends and implements new technology to meet requirements of state-of-the-art systems and projects.
• Project Coordination (Intermediate): Performs project tracking and reporting relative to task completion dates, dependency effects, problem anticipation, schedule conflicts, and assignment to appropriate staff for resolution. Manages prioritization procedures for changing scope [i.e., change management] and project acceptance procedures. Measures progress toward goals and revises project objectives and documents applying change control procedures. Assumes responsibility [as appropriate] for resolving issues and seeing work through to successful completion. Provides training to project managers and others on project related templates and toolsets. Develops methods to measure customer satisfaction and obtains feedback at critical milestones and at project completion to ensure project efforts meet customer expectations.
• Product Knowledge (Intermediate): Possesses sufficient knowledge, training, and experience to be capable of successfully developing or supporting applications for the product without requiring support and instruction from others. Able to educate and train others regarding the process.

CORE ACCOUNTABILITIES:

Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a “go-to” resource for colleagues with less experience; may lead small project teams.
Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one’s own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees’ effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

WORK EXPERIENCE:

Relevant Work Experience

EXPERIENCE LEVEL:

5 years

EDUCATION:

Bachelor’s
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled

KEY RESPONSIBILITIES

• Leads vision, roadmap, deliverables for medical device software and hardware.
• Translates customer needs into projects on a project roadmap.
• Manages vendor relationships ( Vendor Management is key to this role).
• Provides direction on development, execution and monitoring of product roadmaps.
• Agile or project management is a plus.
• Mentorship or leadership to be able to teach team members when necessary.
• Performs analysis of market for new product and services trends, capabilities and scalability.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.