Senior Medical Practice Assistant (Scheduler), Per Diem at VNS Health

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

28.96

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling Workflows, Training, Communication, Customer Service, Organizational Skills, Multitasking, Medical Practice Scheduling, Documentation, Problem Solving, Team Coordination, Patient Care, Microsoft Office, Detail-Oriented, Outreach Calls, Analytical Skills, Healthcare Workflows

Industry

Hospitals and Health Care

Description

Overview Serves as a subject matter expert on scheduling workflows and daily tasks for the Senior Medical Practice Assistants team. Provides training and support to improve overall team performance, ensuring the efficient operation of VNS Health's affiliated medical practice, Medical Care at Home Works under general supervision. What We Provide Referral bonus opportunities Opportunities for professional growth and career advancement Internal mobility and advancement opportunities What You Will Do Responsible for updating and maintaining the Clinician schedule of availability, managing referral lists for mapping, and overseeing proper workflow and communication within the team. Trains new staff members, in program workflows, policies, and procedures. Monitors and ensures proper workflow and communication within the scheduling team, addressing any issues or bottlenecks promptly. Acts as a point person for escalated issues, providing timely resolution and serving as a liaison between team members and higher management. Responds to inquiries and resolves routine to moderately complex issues; takes detailed documentation and escalates issues as needed to appropriate party, areas and/or program. Coordinates with Clinicians to prioritize scheduling based on clinical need, geographic area, and program workflows. Places outreach calls to referred Health Plan members. Uses appropriate greeting, provides accurate information on reason for call and explanation of clinical services and instructions. Compiles and sends daily notifications to clinicians, conveying patient information, demographics, locations, and relevant clinical details. Facilitates effective communication between the scheduling team and clinicians to optimize appointment scheduling and patient care. Responsible for booking all patient related appointments, confirming appointments with patients, cancelling and rescheduling as necessary. Supports virtual visit coordination, offering portal instructions and links to patients and clinicians. Ensures accurate and timely documentation of all scheduling activities and patient interactions in the electronic medical record. Compiles information and prepares basic analyses as needed for reporting and decision-making. Participates in special projects and performs other duties as assigned. Qualifications Education: High School Diploma or the equivalent required Bachelor's Degree preferred Work Experience: Minimum three years of general office, medical office or customer service related experience required Effective oral, written and verbal communication and customer service skills required Intermediate computer skills, including Microsoft Office applications required Detail-oriented with strong organizational and multitasking abilities required Experience in medical practice scheduling, with a strong understanding of healthcare workflows preferred Bilingual skills may be required as determined by operational needs preferred Pay Range USD $23.17 - USD $28.96 /Hr. About Us VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

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Responsibilities

The Senior Medical Practice Assistant is responsible for managing the clinician schedule, training new staff, and ensuring effective communication within the scheduling team. They also handle patient appointments and facilitate outreach calls to health plan members.