• Job summary
  We are seeking a proactive, experienced, and organised Senior Receptionist to join our friendly team at The Linden Medical Group on a full time basis.
  This is a pivotal front-of-house role, ideal for someone with excellent communication skills, leadership experience, and a genuine passion for patient care.
  As our Senior Receptionist, you will take a key role in supervising our reception team, ensuring the smooth and efficient running of reception operations. You will also provide a high standard of administrative and patient-facing support, helping to maintain a positive patient experience.
  About you: You will have previous experience in a GP practice or healthcare setting, with supervisory responsibilities. You will be confident supervising a team, able to remain calm under pressure and demonstrate a high level of discretion and professionalism at all times.
  Youll be IT-literate (experience with SystmOne is advantageous), organised, and committed to delivering high-quality service to patients and staff alike.

Experience:

• SystmOne: 1 year (preferred)
• GP surgery: 1 year (preferred)
• Senior Receptionist: 1 year (required

MAIN DUTIES OF THE JOB

Key responsibilities include:

• Leading the reception team day-to-day, offering guidance and support where needed
• Organising cover for absences and managing workflow within the reception team
• Assisting in implementing new systems and processes to improve efficiency
• Supporting staff training, development and compliance with mandatory training
• Managing the appointment system and signposting patients appropriately
• Handling and resolving low-level, verbal complaints; escalating others as required
• Acting as a point of contact for internal and external queries
• Providing general administrative and reception duties including handling calls, scanning, data input and document management

The Linden Medical Group is a very busy, friendly, dynamic and supportive practice comprising of 3 GP partners, 2 salaried GP’s and an ANP who are supported by a Practice Manager, Operations Manager, Nurse Practitioner, 2 Practice Nurses, Healthcare Assistant, GPA and a team of Medical Secretaries, Administrators & Receptionists.
We are a training practice and occasionally have medical students working with us. We also have the support of attached staff comprising of Clinical Pharmacists, Social Prescriber & Mental Health Practitioner.

APPLICATIONS SHOULD CONSIST OF A CV AND A COVER LETTER DETAILING HOW YOU FIT OUR CRITERIA AND WHAT, RELEVANT, EXPERIENCES YOU CAN BRING TO THE ROLE.

Job Type: Full-time
Pay: £12.50 per hour

Benefits:

• Company pension
• Free flu jabs
• Sick pay
• Store discount

Experience:

• SystmOne: 1 year (preferred)
• GP surgery: 1 year (preferred)
• Senior Receptionist: 1 year (required)

Work Location: In person
Application deadline: 31/08/2025
Reference ID: SRECEP202