RECEPTION

• Open/close clinic.
• Greet patients and other callers at the practice in a courteous and efficient manner.
• Answer the telephone promptly and courteously.
• Schedule appointments for patients.
• Issue patient invoices/receipts and bulk bill as required.
• Enter and update patient registration details.
• Manage calls from patients wanting test results by referring them to the practice nurse on duty.
• To exercise confidentiality with regards to patient care and all aspects of the practice.
• Maintain reception area in a tidy and welcoming manner.
• Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
• Handling of cash, EFTPOS and other payments.

• To actively participate in general staff meetings.
• To attend training sessions in-house and external courses when required.
• General housekeeping such as tidying and cleaning of waiting room when necessary.
• Undertake other duties as required from time to time as directed by the manager, nurses and doctors.
• Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
• Sterilise and process instruments along with weekly and monthly cleaning of autoclave.