ABOUT THE ROLE

We are looking for a highly experienced and personable Senior Medical Secretary to provide dedicated support to private consultants operating from exclusive hospital-based consulting rooms in Central London, within the London Bridge and Harley Street areas.
This is a client-facing role based within the consultants’ private offices at a prestigious hospital location, requiring professionalism, warmth, and excellent communication skills. You will be present on-site during clinic days, ensuring a seamless experience for both patients and clinicians, and will liaise regularly with hospital teams to coordinate bookings and patient care.

KEY RESPONSIBILITIES

• Provide comprehensive administrative and secretarial support to consultants, including diary management, clinic preparation, and follow-up coordination.
• Be present in clinic to greet patients, support the consultant, and troubleshoot any on-the-day issues.
• Liaise face to face with hospital bookings teams and other departments to arrange investigations, procedures, or follow-up appointments.
• Draft, proofread, and distribute medical correspondence and reports accurately and promptly.
• Manage patient queries with empathy and professionalism, whether in person, over the phone, or via email.
• Process invoices and take payments directly from patients, managing insurance claims where applicable.
• Maintain and update patient records and documentation in line with data protection and confidentiality requirements.
• Coordinate referrals, test results, and clinical follow-ups to ensure continuity of care.
• Support with practice audits, policy updates, and process improvements where required.