Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

JOB OVERVIEW

This role will be responsible for providing administrative support to the CAMHS team based at Mary Chapman House, supporting the Consultant Child & Adolescent Psychiatrist for them to be able to provide an efficient service to our service users.
We are looking for someone who can communicate in a professional manner with patients, relatives, professionals, with a compassionate nature and ability to remain calm when working under pressure. You will need to be able to prioritise your workload and to deal with confidential and sensitive issues in a professional manner with tact and diplomacy.
This post is part time, office based 15 hours per week, with the days and times to be agreed with the successful candidate.
We offer a welcoming and supportive environment and when you join us, you can expect training to ensure you understand the different processes and systems we use.
If you’re a proactive, organised administrator with a can-do attitude – we would love to hear from you!

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions

MAIN DUTIES OF THE JOB

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information which may include telephone calls from individuals who may sometimes be distressed or upset.
Training will be given; however previous administration experience is essential.
You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality.
You may be asked to undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

Our Senior Medical Team Administrator will be responsible for providing a high level of administration support to identified medical colleagues within a Multi-Disciplinary Team.

Fuller details of the role can be found in the attached job description:

• Diary management; including booking clinics/ appointments and planning meetings and arranging travel arrangements
• Drafting correspondence and updating records: audio and copy typing all letters, e-mails, summaries and reports paying particular attention to accuracy and presentation, completing within given deadlines.
• To provide a confidential and efficient administrative service to teams.
• Maintaining an efficient process of entering correspondence on to the Electronic Patient Record (EPR) system
• Organise venues, accommodation and agendas for meetings.

Benefits included with this role are:

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more