Senior Member Relationship Specialist MI at InTouch Credit Union

Madison Heights, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

25.65

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Consultative Financial Services, Retail Banking Sales, Digital Banking Tools, Active Listening, Member Engagement, Sales Goals, Communication Skills, Mentoring, Coaching, Financial Regulations, Mortgage Loan Originator, Trust Building, Technology-Enabled Services, Branch Performance, Service Excellence

Industry

Banking

Description

Description Designated safety-sensitive position. Must successfully pass pre-employment drug screen (which will include marijuana testing) and adhere to the Drug and Alcohol Policy for duration of employment with the Credit Union. As a not-for-profit community institution, InTouch Credit Union operates branches across Texas, Nevada, and Michigan, proudly serving over 86,000 members in the United States and in more than 20 countries worldwide for over five decades. We are currently seeking a full-time Senior Member Relationship Specialist to join our dynamic Branch Operations team. Pay Range Our ideal candidate will make $24.30 to $25.65 for this role. Education High school degree or equivalent Experience A minimum of three (3) years of recent experience in the branch banking industry is required, with a focus on consultative financial services and retail banking sales. Experience utilizing digital banking tools required. All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, pre-employment drug screen and the submission of fingerprints in accordance with state and federal law. Requirements Required Availability: Monday–Friday, 8:15am–5:15pm with Rotating Saturdays, 8:45am–12:45pm. Number of Saturdays worked may increase based on business needs. Ability to make personal connections, engage with and educate members, ask open-ended questions and use active listening skills to establish trust and build lasting member relationships. Assist in mentoring and coaching team members to support branch performance and service excellence. Knowledge of all financial regulations including Federal Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC- Funds Availability, USA PATRIOT Act, etc. Knowledge of digital banking solutions and technology-enabled services. Demonstrative experience to meet and exceed sales goals. Demonstrate excellent communication skills, both in-person and across digital platforms. Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required.

Responsibilities

The Senior Member Relationship Specialist will engage with members to build lasting relationships and educate them on financial services. They will also assist in mentoring and coaching team members to support branch performance and service excellence.