Senior Membership Officer at Squamish Nation

, , -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

75500.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Database Management, Customer Service, Microsoft Office, Communication Skills, Organizational Skills, Emotional Intelligence, Cultural Humility, Respect for Indigenous Values

Industry

Government Relations Services

Description

PERMANENT FULL-TIME POSITION IN NORTH VANCOUVER(Onsite) CLOSES: Open Until Filled BE PART OF SOMETHING MEANINGFUL! Join the Ts’ixwts’ixwnítway Member Services Department as a Senior Membership Officer. This role is central to supporting Squamish Nation members by ensuring the accurate and timely distribution of per-capita and trust payments, maintaining membership records, and providing culturally safe, respectful service to our community. As the Senior Membership Officer, you will serve as a trusted point of contact for distribution and membership-related inquiries, oversee key processes such as court order compliance, account setup for children and youth, and Indian Registration Administration when required. Your work will contribute to the financial stability and wellbeing of our members, while upholding Squamish Nation policies, values, and traditions. WHAT YOU’LL DO * Act as the primary point of contact for all distribution and membership-related requests. * Review court documents and custody orders to ensure compliance with payment directions. * Coordinate and disperse per-capita payments (three times annually) and Trust payments (once annually). * Set up and manage trust accounts for minor children and children-in-care. * Update and maintain accurate records of member addresses and banking details. * Issue stop-payments for lost or stolen cheques and manage re-issuance. * Support the Membership Services team by acting as Indian Registration Administrator (IRA) as needed. * Safeguard and manage cheque storage for pick-up, mail-out, or archiving. * Meet regularly with supervisors and contribute actively to team meetings. * Collaborate across Member Services to support emergency, outreach, and community programs. * Perform additional duties as required to support departmental goals. WHAT WE’RE LOOKING FOR * Certificate in Native Public Administration, Indigenous Government, or a related field. * Experience in distribution payments, database management, or customer service. * Strong skills in Microsoft Office (Outlook, Word, Excel); JD Edwards experience an asset. * Knowledge of Squamish Nation history, culture, and values; experience working in First Nations environments preferred. * Strong interpersonal and communication skills with the ability to explain complex policies clearly. * Organized, resourceful, and able to manage multiple priorities under pressure. * Emotional intelligence, patience, and integrity when handling sensitive information. * Cultural humility and respect for Sḵwx̱wú7mesh values, sovereignty, and self-determination. WHY WORK WITH US * Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging) * Professional Growth – We invest in our people with training, mentorship, and career development * Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh (guiding through teachings), wenáxws (respect) and inclusivity. As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes. Salary: $54,000 - $75,500 Candidates are typically offered compensation between the beginning to the midpoint of the range. We [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=231d694d-cd50-4fb7-82a6-dd0773e68b38&ccId=9200976969580_2⟨=en_CA&selectedMenuKey=CareerCenter&jobId=525291]are committed to providing a fair and equitable package that reflects the value an individual brings to the organization. Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget. Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose *Please note selected candidates will be required to complete background checks. If you have concerns regarding any incidents that will be reported on your Criminal Record Check, please let us know in advance to ensure we can work together on a plan that works for the nation and you as the applicant*

Responsibilities

The Senior Membership Officer acts as the primary point of contact for distribution and membership-related inquiries, ensuring compliance with payment directions and managing trust accounts. This role contributes to the financial stability and wellbeing of Squamish Nation members while upholding the organization's policies and values.