ARE YOU FAMILIAR WITH THE FOLLOWING MIS PACKAGES: ARBOR, BROMCOM, INTEGRIS, SCHOLARPACK OR SIMS? ARE YOU AN EXPERIENCED SCHOOL USER OR WORK IN A SIMILAR ROLE AND ARE LOOKING FOR A NEW CHALLENGE?

As a Senior MIS Consultant, your role will be to provide remote MIS support, facilitate communications between schools and School ICT, stay up to date with the latest products, services and developments. You will also be responsible for delivering training and consultancy, support schools moving MIS platforms as well as updating key guidance documentation.
The ideal candidate will be a motivated and self-directed individual with excellent interpersonal skills and extensive knowledge of at least 2 MIS packages, particularly SIMS, Arbor, and Bromcom. You should be comfortable working both independently and as part of a team, be highly organised, and a proactive self-learner.
The successful candidate will work hybrid/remotely, with occasional travel to our Leeds offices.

RESPONSIBILITIES:

• Provide MIS support for secondary and primary schools
• Provide first line telephone, remote and onsite support across the full range of supported MIS software modules to staff within schools, adhering to priorities for both secondary and primary schools
• Log all queries and requests into the Customer helpdesk system to ensure appropriate tracking and reporting
• Understand and adhere to MIS KPIs
• Keep schools regularly informed of progress if a case has been logged or data sent to a software supplier
• Ensure emails are monitored and responded to every day
• Test and implement new MIS products and upgrades
• Support schools transitioning to new MIS Platforms
• Support the configuration and update of MIS systems in schools, working with colleagues across the company as required
• Keep abreast of new developments in software and keeping schools informed
• Impart your specialist knowledge to the MIS Support team through formal and informal training
• Play a full role in the co-ordination, implementation, production and delivery of MIS training programmes, using a variety of techniques, including formal training delivery, seminars, on-site training and workspace sessions
• Advise customers on the appropriate training and the relevant medium of delivery
• Advise and guide schools on school improvements/processes whilst promoting effective use of the school’s MIS systems.
• Enable schools to complete their DfE statutory requirements by holding seminars and delivering training sessions.
• Develop and maintain high quality support documentation
• You will report to the MIS Manager and Team Leaders.