The Role – Senior Mobile Repair Technician Manager Level 3
UR.co.uk is a market-leading, UK eCommerce business established in 2010 and continuing to grow year on year. We have ambitious growth plans over the next 3 years and are looking for a creative, forward-thinking individual to join a passionate and ambitious team.
We are an exceptional group of like-minded people, who are passionate about our products, services, and ethos and obsessed with giving our customers the very best experience. We’re specialists at what we do and committed to charging change with every sale made.
After recent success, we are looking for a senior mobile repair technician manager. If you have previous experience in leading a technical team in the repair of mobile devices, we want to hear from you.
This role involves developing and controlling a team of technicians ensuring quality standards are maintained throughout the repair process. You’ll be supported during the training process and taught everything you need to know about the business, and how to succeed.
We’re looking for next-level talent with grit and determination to join us on our journey to becoming No 1 in our sector. So, if you already have experience in the mobile phone industry then we want to hear from you.

WHAT WE WOULD LIKE TO SEE IN YOU

All the teams in UR.co.uk, demonstrate how passionate about e-tail we are, by putting our customers first and sharing the vision to keep our customers at the heart of everything we do. We deliver results with energy, enthusiasm and passion. We are all resilient, entrepreneurial and adaptable team players. This exciting role would suit an established Level 3 mobile repair technician looking for the next step in their career.
· Significant experience in repairing mobile phones at board level
· Full understanding of the schematic diagram
· Solid soldering and rework skill experience
· Strong communication skills with the ability to simplify complex information and deliver effectively across all levels of a business
· Strong attention to detail, sense of urgency and adaptability under pressure
· Positive mindset and can-do attitude; Reactive and customer-focused, with a finger on the pulse of current trends
· Ability to work independently, or as part of a group, to prioritise multiple concurrent projects, and meet deadlines with a high level of personal organisation
· Excellent interpersonal, verbal and written communication skills.
· Highly motivated, ambitious and confident.
· An outgoing personality, tenacious attitude and good listening skills.
We reward all our staff with a highly completive salary as well as:
· Progression & ongoing development in a fast-growing business
· A great relaxed community environment
· Additional days holiday for length of service and your birthday
· Free onsite car parking
· The opportunity to earn an additional yearly bonus
· Social events as well as Christmas parties
· Employee referral program
· A great central location with access to public transport
· Free refreshments onsite
· Canteen with a food delivery service available
· Casual dress
· Company pension
If you are looking to progress your career within a thriving SME, with great working culture and ambitious growth plans, if you’re an enthusiastic person who wants to be hands-on and help grow a business, please send your CV for consideration!
Job Types: Full-time, Permanent
Hours: 9am to 5:30pm - Mon-Fri
Salary: basic salary of up to £30,000 (depending on experience)

· Researching and developing new repair techniques, repair standards and targets.
· Managing the technical team to ensure targets and quality standards are always adhered to
· Level 3 repairs such as Charge IC, Touch ID, Face ID, Audio IC, Baseband repairs
· Ongoing analysis and training of repair types with the technical team
· Proactively working with the Operational teams to ensure SLAs are met and exceeded.
· Controlling part suppliers to meet quality standards.