Senior Monitoring and Service Management Systems Engineer at TekSynap

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Monitoring, Service Management, OpenText, ITIL, Scripting, Automation, Event Consolidation, Root Cause Analysis, Dashboard Creation, Performance Analysis, Collaboration, Configuration Management, Incident Management, Capacity Management, Availability Management, DevOps

Industry

IT Services and IT Consulting

Description

Responsibilities & Qualifications RESPONSIBILITIES Ensure effective discovery, monitoring, and management of enterprise IT infrastructure (servers, cloud, networks, applications, and storage) using OpenText OBM, SiteScope, and integrated third-party tools. Assess, fine-tune, and optimize monitoring configurations to deliver accurate, actionable alerts and proactive detection of performance and availability issues. Deploy, manage, and enhance Management Packs, monitoring policies, automation, and third-party connectors to support business application and service monitoring. Perform enterprise event consolidation, correlation, filtering, and topology-based health analysis to reduce noise and accelerate incident triage and escalation. Integrate monitoring data from third-party platforms (e.g., SCOM and other tools) into the unified OBM event console. Create, configure, and maintain intuitive dashboards and visualizations that provide real-time and historical insights into system health, performance, and service status. Conduct root cause analysis and implement preventive measures to improve service reliability and operational efficiency. Support ITIL processes by collecting and aggregating monitoring data for configuration, incident, problem, capacity, availability, and demand management, including contributing to CMDB accuracy. Resolve assigned monitoring tasks and change requests, acting as an escalation point and providing correlation support during outage bridges and service restoration efforts. Define and standardize monitoring policies, procedures, and onboarding/offboarding processes, while researching and implementing continuous improvements to monitoring capabilities. REQUIRED QUALIFICATIONS Must have extensive knowledge of multi-vendor server operating systems. Minimum of 10 years of experience providing Service Management System administration services. Experience managing SMS development activities and proficiency in applying SDLC and DevOps principles. Knowledge in the current DOT Service Management System (SMS), currently Remedy. Minimum 2 years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic Direct experience and expertise with Management Protocols including SNMP, and WMI Scripting Experience: PowerShell, VBScript, and/or other scripting experience Experience managing monitoring systems with >250 Host and/or >3000 sensors Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment. PREFERRED QUALIFICATIONS Experience supporting a 24x7 operations environment Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components Systems administrator experience managing Windows and/or Linux operating systems Expert level experience with scripting and automation Experience integrating monitoring tools to operate through ServiceNow Experience automating alerts to generate Service Tickets Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics. Experience with visualization and computational tools ITIL certification(s) including Foundations and above strongly preferred Overview We are seeking a Senior Monitoring and Service Management Systems Engineer to join our team supporting the Department of Transportation. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Washington, DC Type of environment: Office Noise level: Low Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Candidate must be a U.S. Citizen Must be able to successfully obtain a Public Trust OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

Responsibilities

The Senior Monitoring and Service Management Systems Engineer will ensure effective monitoring and management of enterprise IT infrastructure and optimize monitoring configurations for performance and availability. They will also conduct root cause analysis and support ITIL processes to enhance service reliability.