Senior Multifunctional Field Technical Support (MFTS) Help Desk at Linchpin Solutions Inc

Alexandria, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Biometric Collection Capability (BCC), Army Total Package Fielding (TPF), Hardware Troubleshooting, Software Troubleshooting, Android OS, Windows OS, Networking Fundamentals, Database Management, Technical Documentation, End-user Training, Help Desk Support, Field Technical Support, System Configuration, Diagnostics, Customer Service, Critical Thinking

Industry

IT Services and IT Consulting

Description

Description This position is contingent upon contract award. A secret security clearance is required. If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Senior Multifunctional Field Technical Support professional. Clearance: Active DoD Secret Clearance Work Schedule: Onsite daily with regional travel Role Overview: The CONUS Biometric Field Systems Technician supports the installation, maintenance, repair, and operational readiness of Biometric Collection Capability (BCC) systems across military installations. This role involves direct field support for biometric hardware and software systems, ensuring reliable performance in both mobile and static environments in support of Army Total Package Fielding (TPF) and associated lifecycle sustainment activities. Travel is required. General Skillset Experience with Microsoft Office Verbal and written communication skills Ability to work both collaboratively and individually Critical Thinking Skills Ability to give presentations and briefings as needed Customer Service Support Skills Specific Skillset Install, configure, and field BCC devices at various military locations, including mobile and fixed-site systems Support Army Total Package Fielding (TPF) activities, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support Perform routine maintenance, diagnostics, troubleshooting, and repairs of biometric hardware and software systems to ensure optimal performance Provide on-site and remote technical support to end users, including responding to help desk tickets, phone calls, and email requests Diagnose and resolve software and hardware technical issues across biometric collection systems and supporting infrastructure Assist in the collection, processing, and management of biometric data, ensuring accuracy, integrity, and compliance with applicable standards and regulations Maintain detailed and accurate records of installations, maintenance actions, repairs, and system configurations Deliver user training on the operation and maintenance of biometric equipment to ensure effective system utilization Travel to CONUS and OCONUS military installations and field locations as required to support deployments and sustainment operations Support data entry, system updates, and operational reporting using Android and Windows-based systems Utilize knowledge of databases and networking fundamentals to support system connectivity and performance Must adhere to the company's AS9100 and QMS policies, procedures, and guidelines Other duties as assigned Requirements Education & Certifications Bachelor’s Degree in a relevant discipline or two (2) additional years of relevant experience Seven (7) years of relevant experience providing technical support Experience Requirements Experience supporting Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and Technical Field Support Hands-on experience installing, maintaining, and repairing electronic and mechanical systems Proficiency in operating Android and Windows-based systems Experience with data entry, technical documentation, and help desk/ticketing systems Knowledge of basic networking concepts and database systems Familiarity with biometric technologies, including fingerprint, iris, facial, and voice recognition systems Strong troubleshooting skills for both software and hardware environments Ability to travel frequently to support field operations Diagnose and resolve SW/HW technical problems. Record, track, and document help desk requests and resolutions Preferred Experience Experience supporting military or government biometric systems or other mission-critical fielded systems Familiarity with mobile biometric collection devices and ruggedized field equipment Experience providing end-user training in operational environments Strong organizational skills with attention to detail in documentation and reporting Build Your Career With Us Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team. Career Choices Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Pay Transparency Statement: Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to: Relevant prior work experience Education and certifications Specific skills and competencies Federal Government contract labor categories and wage rates Geographic location While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract. Benefits: In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including: Health, dental, and vision insurance 401(k) plan with company matching Flexible Spending Accounts (FSA) Company-funded disability and life insurance Paid time off (PTO) and company-paid holidays Employee Assistance Program (EAP) Educational assistance and parental leave Please note that the specific benefits and compensation details may vary depending on the employee’s position, date of hire, and contract terms. Cyber Security Message Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity. Equal Opportunity Employment Statement We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Responsibilities

Install, maintain, and repair Biometric Collection Capability (BCC) systems across military installations to ensure operational readiness. Provide on-site and remote technical support, including troubleshooting hardware/software and delivering user training.