Senior NEN Analyst at TekSynap

Dahlgren, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Navy Enterprise Network Operations, Network Provisioning, Service Request Management, IT Service Management, SLA Monitoring, Communication, Coordination, Documentation, Reporting Accuracy, Cybersecurity, Network Compliance Awareness

Industry

IT Services and IT Consulting

Description

Responsibilities & Qualifications The TekSynap is seeking a Senior NEN Analyst. The Senior NEN Analyst serves as Key Personnel under the NSWCDD Corporate IT Services contract. This position provides expert-level support to the Navy Enterprise Network (NEN) program by managing, coordinating, and monitoring enterprise network services. The Senior NEN Analyst acts as the primary liaison between NSWCDD and the Navy NEN Program Office, ensuring compliance with all enterprise standards, service-level expectations, and network operational procedures. RESPONSIBILITIES Provide enterprise-level support for Navy Enterprise Network (NEN) systems, ensuring consistent connectivity, access, and compliance with Navy cybersecurity standards. Manage and track NEN service requests and provisioning activities through approved Navy tools and processes (e.g., NET tool and NEN ordering systems). Coordinate with NAVWAR, NEN Tier III, and NMCI teams to resolve enterprise network incidents and service disruptions. Support network transition, optimization, and modernization efforts in alignment with DoD and Navy initiatives. Maintain records of user accounts, hardware provisioning, and service order statuses within the NEN framework. Review and verify network-related documentation and procedures for adherence to configuration management and cybersecurity policies. Support user onboarding, account management, and hardware lifecycle tracking across multiple NSWCDD departments. Identify recurring network or service issues and propose corrective actions to improve operational efficiency. Provide reporting and analysis on NEN service performance metrics and SLA adherence. Serve as the local point of contact for coordination of NEN activities impacting NSWCDD operations. REQUIRED QUALIFICATIONS Bachelor’s degree in Information Technology, Computer Science, Business, or related discipline. Minimum of six (6) years of professional experience providing enterprise network program support, with at least three (3) years supporting Navy or DoD network environments. Experience must include NEN program support and familiarity with network service request tools such as the NET tool or equivalent Navy provisioning systems. Must meet DoD IAT Level III certification requirements (e.g., Security+ CE, CASP+, or CISSP). Knowledge of Navy network architecture, NMCI/NGEN operations, and enterprise-level provisioning workflows. Understanding of Navy IT service delivery processes, network configuration management, and cybersecurity compliance standards. COMPETENCIES Navy Enterprise Network (NEN) Operations Network Provisioning and Service Request Management IT Service Management and SLA Monitoring Communication and Coordination with Enterprise Stakeholders Documentation and Reporting Accuracy Cybersecurity and Network Compliance Awareness Overview We are seeking a Senior NEN Analyst to join our team at Naval Surface Warfare Center Dahlgren Division (NSWCDD). TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Onsite at NSWCDD Dahlgren, VA (limited hybrid flexibility may be considered) Type of environment: Office setting, network operations support environment Noise level: Medium Work schedule: Onsite with standard NSWCDD core hours (0800-1700), Monday through Friday. Amount of Travel: Minimal (

Responsibilities

The Senior NEN Analyst provides expert-level support to the Navy Enterprise Network program by managing, coordinating, and monitoring enterprise network services. They act as the primary liaison between NSWCDD and the Navy NEN Program Office, ensuring compliance with enterprise standards and operational procedures.