Key Responsibilities * Provide second-level technical support for applications built on OpenText and Adobe platforms. * Monitor application performance and troubleshoot issues related to functionality, performance, and integration. * Collaborate with L1 support and development teams to diagnose and resolve complex technical issues. * Perform root cause analysis for recurring problems and implement preventive measures. * Maintain and update application configurations, workflows, and integrations as needed. * Develop and execute test plans to validate application functionality and performance. * Document incident reports, troubleshooting steps, and solutions for future reference. * Provide technical guidance and support to junior support team members. * Ensure compliance with company policies and procedures, including change management and incident management processes. * Participate in on-call rotation to provide 24-7 support for critical systems. * Strong understanding of content management systems (CMS), document management systems (DMS), and digital experience platforms (DXP). * Experience with OpenText products such as Content Server, Documentum, and Media Management. * Familiarity with Adobe Experience Manager (AEM) and related Adobe products. Preferred Skills: * Experience with other enterprise software platforms and tools. * Knowledge of ITIL framework and incident management processes. * Familiarity with web technologies such as HTML, CSS, JavaScript, and XML. * Previous experience in a regulated industry such as healthcare, finance, or government.

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