Full job description

Altwarmbüchen, Böblingen, Bocholt, Hamburg, Hannover (Isernhagen), Münster, Schweinfurt (Sennfeld), Wilnsdorf

from 15.09.2026

Your tasks

• You are responsible for the operation, administration and monitoring of the Fortinet environments of our managed service customers – from physical FortiGate systems to cloud-based deployments.
• In 2nd-level support, you analyze and fix malfunctions, process incidents and service requests, and take on further technical work.
• Your responsibilities include the configuration and maintenance of firewall policies, VPNs (IPsec/SSL), routing, and SD-WAN environments.
• Working closely with our customers, you will act as a technical contact person, advise them, coordinate change requests and implement changes securely and transparently.
• You will be responsible for FortiClient, FortiMail, FortiSwitch and FortiAP components, ensuring their stable operation in a managed service environment.
• Your responsibilities also include onboarding new customers and systems, including documentation, as well as further developing our MSP products with FortiManager and FortiAnalyzer-based reporting.

Your profile

• You have several years of experience in the administration and operation of Fortinet solutions, especially FortiGate in physical and cloud environments.
• You will undoubtedly bring sound knowledge of network and security fundamentals such as routing, VPN, firewalling, NAT and TCP/IP to everyday operations.
• Practical experience with FortiManager, FortiAnalyzer and EMS is second nature to you.
• Ideally, you have already worked in an MSP or service provider environment and managed multiple customer environments in parallel.
• You are characterized by a strong service and customer orientation as well as secure and reliable communication; certification at level NSE 7 or an equivalent FCSS is desirable, alternatively you bring NSE 4/5 and a willingness to further professional development.
• Excellent German skills, both spoken and written, complete your profile.

Depending on the job, we offer you a wide range of benefits. Feel free to ask directly during the interview what the specific arrangements are for your role.

Flat hierarchies and a pronounced "you" culture

Flexible working hours with 30 days of vacation

Home office options

Gym subsidy

Company pension scheme

Employee discounts at many shops

Coffee, tea, water and fresh fruit are free.

Bonus for employee referrals

Bike Leasing

Sabbatical opportunities

Special leave for various occasions

Mobile work in other EU countries

Further training courses at our enthus Academy

Regular company and team events