Senior Network Engineer: Microsoft 365 Modern Work

at  ITC WORLDWIDE

M365 NETWORK ENGINEER LEVEL II

The Network Engineer Level II is responsible for providing network support to end customers.
Responsibilities:
§ Administer Customers Implementation Plan, customization, and managed Microsoft 365 solutions, including Teams, SharePoint, OneDrive, and related applications.
§ Facilitate effective communication and collaboration through Microsoft Teams, ensuring optimal usage of features for virtual meetings, chat, and document collaboration.
§ Administer Customers email communication through Exchange Online and configure security settings.
§ Administer Customers Azure Active Directory to ensure secure and efficient user access.
§ Administer Customer Implementation and manage single sign-on (SSO) and multi-factor authentication (MFA) for enhanced security.
§ Monitor and enhance security measures within Microsoft 365, addressing potential vulnerabilities and ensuring compliance with industry standards.
§ Administer Customer data loss prevention (DLP) policies and information protection strategies.
§ Provide technical support to end-users, addressing issues related to Microsoft 365 applications. Collaborate with the IT support team to resolve escalated incidents and service requests.
§ Develop and conduct training sessions to educate users on best practices for Microsoft 365 applications. Create and maintain documentation for configurations, processes, and troubleshooting steps.
§ administration (DLP, Information Protection, Data Lifecycle Management, Vulnerability Remediation)
§ Administer Customer Implementation of Azure AD (Group Management, App Registrations)
§ Perform network troubleshooting to isolate and diagnose common network problems.
§ Manage projects from conception through delivery, including information gathering, plan development, resource management, budget compliance, scheduling, project performance, and client relationships.
§ Comply with company policies and procedures and ensure organizational compliance.

QUALIFICATIONS:

Strong technical orientation; excellent written and verbal communication skills; strong presentation skills; professional demeanor and leadership abilities; capable of comfortably meeting with customers at all levels; thorough knowledge of the project planning process; ability to show proof of valid drivers license and auto insurance.
Education and/or Experience:
3-5 years of experience in an IT role
3 Years Proven experience as a Microsoft 365 Administrator or similar role required.
In-depth knowledge of Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Exchange Online preferred
Language Skills: Ability to fluently speak and understand English.

YOUR SKILLSET

• Support customers on complex system issues and all other knowledgeable areas.
• Ability to handle a variety of diverse tasks and organize work to meet demands. This will include work hours outside and in addition to the normal schedule.
• Ability to properly install, test, and troubleshoot hardware and software.
• Ability to stay current with developments in systems administration technology.
• Ability to manage multiple projects simultaneously.
• Exceptional verbal and written communications skills.
• Demonstrated proficiency of all computer hardware, software, and peripherals including, but not limited to:
• Deploy and manage a Microsoft 365 tenant
• Implement and manage Microsoft Entra identity and access
• Manage security and threats by using Microsoft 365 Defender
• Manage compliance by using Microsoft Purview
• Microsoft operating systems
• Microsoft Office, Office 365
• Microsoft SQL Server
• Able to work autonomously, but also be collaborative with teammates
• Ability to simultaneously manage multiple projects in a fast-paced environment,
• Align to our core values

EXCELLENT COMMUNICATOR WITH ASTUTE PROJECT MANAGEMENT SKILLS.; JIRA + CONFLUENCE

Collaborative, flexible, and motivated individual with a commitment to excellence.

Please refer the Job description for details