Senior Network Operations Engineer - ADC Focus - Federal - 3rd Shift (Night at ServiceNow

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

216900.0

Posted On

03 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Engineering, Application Delivery Controllers, BGP, OSPF, IS-IS, HSRP, VRRP, IPSEC, SNMP, Automation, Cloud Computing, TCP/IP, Cisco IOS, JunOS, Network Monitoring, DevOps

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Please Note: “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. What you get to do in this role: As a Senior Network Operations Engineer, you will help deliver 24x7 support for our Government Cloud infrastructure. This is a 3rd Shift (early a.m.) position and has a 5-day work week (Monday - Friday). The working hours for the 3rd Shift are from 1:00 am - 10:00 am Pacific Time. Below are some highlights. No on-call rotation Shift Bonuses for 2nd and 3rd shifts Please note 3rd shift will eventually move to 4X10 Day work week (Sunday to Wednesday OR Wednesday to Saturday ) What you get to do in this role: Operate and maintain ServiceNow’s global cloud network infrastructure, including application delivery controller (ADC) systems, backbone routing, top-of-rack (TOR) switching, and VPN services. Troubleshoot and resolve network issues, including urgent operational events. Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team. Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab. Perform software upgrades, version control, and security patching across production systems. Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages. Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP). Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability. Review, consult, and prepare for planned changes and releases to the production environment. Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures. Provide feedback to infrastructure architects and contribute to design discussions for new initiatives. Collaborate with peer teams building world-class networking and orchestration solutions. Evaluate, adopt, and implement new open-source and commercial tools and technologies. Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates. Drive automation to enable rapid deployment and updates across large-scale environments. Qualifications To be successful in this role you have: 5+ years of network engineering experience with a Bachelor's degree; or 3+ years of network engineering experience with a Master's degree; or a PhD without experience; or equivalent work experience. Expert-level knowledge and experience with application delivery controllers (ADC) such as F5, NGINX. Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP. Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) is desired. Expert-level knowledge and experience in networking, including routing, switching, security. 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux Experience with Azure Core Platform: Compute, Storage, Networking. Experience with Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux. Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub. Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools. Familiarity with Cisco IOS and JunOS operating systems required. Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus. Ability to partner with peers who are globally distributed is a key part of this role. Passion for customer experiences and focus on delivering high quality support. Strong communication skills and empathy for customers. Ability to learn new technology in a fast-paced environment. Ability to deal with ambiguity. GCS-23 For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Responsibilities

As a Senior Network Operations Engineer, you will operate and maintain ServiceNow’s global cloud network infrastructure and troubleshoot network issues. You will also analyze network metrics to prevent outages and support network operations in multi-cloud environments.