EMCO Technologies is seeking an experienced Senior Network Operations Engineer to support the Advanced Enterprise Global Information Technology (AEGIS) contract at Goddard Space Flight Center, Greenbelt, MD. This contract delivers high-quality, integrated communications services, including secure voice, video, and data solutions—to NASA customers worldwide.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s or AA/AS degree and 8-10 years of prior relevant experience or Masters with
  5-7 years of prior relevant experience. Specific years of related work experience may be
  substituted for a degree at the Hiring Manager’s discretion.

SKILLS:

Required

• Extensive knowledge of defense-in-depth principles, Network and Security architecture,

network topology, IT device integrity, and common security elements.

• 8+ years’ experience engineering and troubleshooting networks, including extensive

routing and switching experience such as one or more of the following: MPLS, VPNs,
routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol,

VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies.

• Hands-on experience with standard industry products e.g. Cisco, Juniper, and Ciena.
• Effective communicator and able to coordinate network and customer issues with other

technical sections.

• Strong understanding and in-depth knowledge of IP network/subnet addressing.
• Experienced and adept at developing and maintaining technical documents, analyses, and

reports.

• Experience developing and presenting technical information to senior customer

management, customer stakeholders, and company management.

• Ability to multi-task and respond quickly to real-time dataflow issues.
• Ability to work non-standard work hours/shifts. Occasional after-hours work will be necessary to support NASA missions.
• Knowledge of Network Monitoring tools, e.g. NNMi, Specturm, MRTG, CACTI.

• Provide system and network optimization design, implementation, testing, and

maintenance support for a complex enterprise network using industry best practices.

• Resolve escalated network and security support issues (Tier 3).
• Independently conduct network assessments, identify possible vulnerabilities, and

recommend/develop solutions to problems found.

• Lead development of network documentation, diagrams, and standard operating

procedures.

• Support continuous service improvements (CSI).
• Active participation in Root Cause Analysis for Problem Management activities.
• Work with cross-functional teams to plan and execute network upgrades, migrations, and

deployments.

• Manage vendor relationships, including engagement on Incident Support activities and

ensure timely delivery of program deliverables.

• Monitoring, capacity planning, backup, and recovery of network equipment
• Keep up with technology trends. Evaluate and recommend new technologies, tactics, and

tools to improve service delivery.

• Mentor and coach junior engineers, including providing training and support as required.
• Provide testing support for the setup, installation, and transition to operations of service

infrastructure devices, NMS and tools.

• Function as the primary COOP capability support engineer.
• Support lifecycle sustainment and refresh activities.
• Utilize the designated ticketing system to document resolution and develop knowledge

management artifacts.