The specific duties include but are not necessarily limited to the following:
- Obtain and maintain System Administrator and\or Network Administrator II functions and services in support of the agency and customers on Unclassified, Secret, and Top Secret networks.
- Monitor, manage, troubleshoot, fix/repair, install security patches, and communicate the health of the DTRA IT Server, Storage, and Network infrastructures to ensure continuous, secure, and efficient access to the full range of DTRA partners.
- Provide the full range of support services required to manage the day-to-day operations and systems administration of the DTRA IT computing environment, ensuring reliable, secure, and efficient availability of the current and evolving DTRA IT services and capabilities.
- Support the Network Operations and Security Center (NOSC) for the Agency on a 24x7x365 basis, in accordance with requirements for a Defense Threat Reduction Agency NOSC and appropriate DoD Directives.
- Maintain real-time situational awareness of the DTRA IT Infrastructure and supported environments; shall lead restorative actions to ensure all networks, servers, network devices, and services remain operational and available.
- Responsible to triage degradations and outages by isolating the issue, performing remediation and troubleshooting steps, escalating as needed, and following through to resolution.
- Responsible for reporting and conducting triage with vendors, DoD, and Government agencies. This includes opening incident tickets with these organizations and provide critical data for triage.
- Responsible for drafting and sending Outage Notification email reports for initial, updated, and resolved critical network events while adhering to established timelines for notification of critical network events and established Standard Operating Procedures.
- Provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices.
- Responsible for creating incident tickets, reports (BMC Smart Reporting), tasks, and work orders.
- Support Tier I–III system, networking, and engineering personnel to ensure network troubleshooting efforts
- Oversee real-time monitoring of global enterprise networks using DoD-approved tools (e.g., SolarWinds)
- Develop and enforce operational procedures, incident response workflows, and escalation protocols.
- Interface with Mission Partners, DISA, Joint Forces, and Combatant Commands on network status, issues, and operational impacts.
- Prepare and deliver operational briefs, after-action reports (AARs), and executive summaries to senior leadership.
- Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary.
- Correlate events and incidents for management of Information Technology (IT) Services.
- Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
- Document and communicate degradation of services or outage issues to customers and help with resolution.
- Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
What you will bring:
- Active DoD Top Secret/SCI Clearance
- Must be a US Citizen
- BS degree and 8 – 12 years or Masters with 6 – 10 years of prior relevant experience in a Network Operations, help desk, or IT support role. Specific experience, education and training may be considered in lieu of degree.
- Information Assurance Technician (IAT) Level II
- Proficient in Active Directory and managing user accounts and security groups for the agency.
- Proficient in communication skills to all levels of government and contractor leadership
- Must be proficient in Remedy Ticket system.
- Oral and written communication for change procedures, and management updates
- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
- Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols.
- Strong problem-solving and communication skills.
- Ability to work in a high-availability, fast-paced environment with attention to detail.
How you will wow us:
- Technology: Prior experience with OSI Layers, Security, Storage, VMWare, System/Network Admin
- Tools: Share Point, Skype, Slack, Service Now, Wiki’s, MS Project
- Certifications: Cloud, Cisco CCNP CCIE , ITIL
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.
We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024 and 2025.
Our employees embody our core values, and we are looking for others who do too!
- Customer Experience: Strive for excellence and delight our clients
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions
- Accountability: Take ownership of and pride in our actions and service delivery
- Inspire: Be inspired to be your best self and have fun in the process
- Integrity: Do the right thing, the right way, every time!
- Stewardship: Careful management of something entrusted to us.
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