Job Ref: 4C1370
Branch: Canopy by Hilton London City
Location: Canopy London City, London (Central)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 15/04/2025
Closing date: 29/05/2025
Senior Night Manager at Canopy by Hilton London City
We have an exciting opportunity for an experienced Night Manager to join the team at Canopy by Hilton London City.
Reporting to the Front of House Manager, you will be fully responsible for the Hotel`s operation.

ABOUT THE ROLE

Reporting to the Front of House Manager, you will ensure the smooth and efficient running of the hotel overnight and be responsible for the safety of our guests and business, attend to all guests needs while ensure that the Night Audit functions are completed as required by the brand standards.

• Take ownership of the hotel and the teams across all the departments
• Have extensive experience with Property Management Systems, (ONQ experience desirable)
• Implement, review and control departmental policies, SOPs and other training programmes ensuring they are in line with UK’s regulations and Hilton’s standards.
• Responsible to control the departmental budget, ensuring that that productivity and performance levels are attained.
• Operate in compliance with Canopy by Hilton brand standards and all local laws and government regulations.
• Lead the?team in the day-to-day operations, ensuring its high quality, maintaining exceeding standards and meeting the expectations of the guests
• Ensure compliance with all Front of House standards and procedures including all relevant Brand Standards.
• Ensure the team are trained regularly and adhere to all hotel policies and procedures including HS and Fire Safety.
• Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
• Encourage and build mutual trust, respect, and cooperation among team members. Serve as a role model to always demonstrate appropriate behaviours within the business by leading from the front by demonstrating a positive can-do attitude.

A qualified Night Manager with experience in Hilton Hotels and at least 2 years’ experience in the upscale market in a similar role. Comprehensive knowledge of OnQ PMS is highly desirable. Hotel opening experience is highly desirable.

• You will be a strong relationship builder and be confident in any decision-making process.
• You will demonstrate a positive leadership style and creative thinking. You will be an advocate of empowerment and have the ability to motivate the team and develop a strong succession plan.
• You will have the ability to communicate internally with relevant departments to ensure the team is set?up for success, be able to work under pressure and adapt according to business needs.
• You will?be a dynamic team player with a flexible approach and have experience in managing a team to successfully?achieve the hotel’s goals.
• You must have outstanding planning skills.?We want you to?be?able to manage?multiple?projects at once with a close attention to detail and?willingness to be flexible.
• You will enjoy solving problems?swiftly?with creative and solutions, offering advice and?
• You will be passionate about providing exceptional customer service, lead by example and be able to create a positive atmosphere for the team