We are seeking a Senior OBIEE Production Support Specialist to be staffed long-term at one of our clients. This role requires a highly motivated individual who is comfortable in a client-facing position, capable of managing production support issues, executing migrations and deployments, and proactively identifying and resolving system issues.

POSITION OVERVIEW:

As a Production Support Specialist, you will be responsible for monitoring and maintaining production systems, managing deployments, and troubleshooting technical and business issues in real time. This role requires hands-on experience with reporting tools (OBIEE/Power BI), databases (Snowflake or Oracle DB), and a strong understanding of business intelligence and financial systems. You will work closely with on-site and offshore teams, ensuring smooth production operations and issue resolution.
Locations: Remote (anywhere in the US); Boston, MA Area
Job Type: Full Time Employee

QUALIFICATIONS & EXPERIENCE:

• Experience with reporting tools such as OBIEE and Power BI.
• Strong experience with Snowflake or Oracle Database.
• Strong understanding of data integration tools (Informatica is a plus).
• Experience managing deployments, migrations, and production system support.
• Strong functional knowledge of accounting principles, including budgeting, forecasting, financial close, and account reconciliation.
• Experience in full consulting project lifecycles – requirements gathering, solution design, development, testing, deployment, and user training.
• Proficiency in managing support services, including ticketing systems and SLA management.
• Ability to interact with business users and understand their reporting and data needs.
• Strong problem-solving skills with the ability to investigate, identify, and resolve issues proactively.
• Self-motivated and confident in handling production challenges independently.
• Strong communication and interpersonal skills to engage with both technical and non-technical stakeholders.

PREFERRED TECHNICAL SKILLS:

• Experience with Astronomer for workflow orchestration.
• Familiarity with Informatica for data management and integration.

Requirements:

• B.S. or B.A. degree in business, MIS, or equivalent required
• Flexibility to travel if required
• Integrity and honesty
• Proactive self-starter with a strong work ethic
• Interest in entrepreneurship and innovation
• Strong analytical skills
• Comfortable in dynamic, constantly changing environments
• Excellent time management skills with the ability to multitask
• Projects a composed professional image
• Excellent written, oral, and interpersonal communication / relationship-building skills
• Effective working with diverse personalities
• Team player

Please answer all screener questions - incomplete applications will not be considered. Thank you!
Job Type: Full-time
Pay: $120,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
• Please rate your level of experience with Snowflake and/or Oracle Database? Please specify.
• Do you have experience with Informatica?
• Please rate your level of experience with OBIEE? Please specify.

Willingness to travel:

• 25% (Preferred)

Work Location: Remot

• Actively monitor and support production systems to ensure availability and performance.
• Investigate and diagnose issues, resolving them in production when needed.
• Manage migrations and deployments, including OBIEE, Power BI, and database changes.
• Execute net new deployments and fixes, ensuring minimal disruption to business operations.
• Dive deep into technical and functional issues, proactively identifying root causes and provide real-time resolution for critical production issues.
• Work with development and infrastructure teams to escalate and resolve complex issues.
• Support and maintain reporting tools, including OBIEE and Power BI.
• Work with databases such as Snowflake or Oracle DB to support business reporting needs.
• Serve as a business-facing liaison, working directly with client teams to understand and resolve issues.
• Document recurring issues and resolutions to build a knowledge base for future reference.
• Develop and maintain production support documentation to improve operational efficiency.
• Work with an on-site and offshore team to ensure 24/7 production support coverage.