Senior Observability Architect (Remote - UK) at Jobgether

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

130000.0

Posted On

25 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Observability, Technical Account Management, Kubernetes, Problem-Solving, Communication, Customer Advocacy, Technical Leadership, Product Management, Engineering, Training, Technical Documentation, Root Cause Analysis, Health Checks, Best Practices, Technical Strategies, Client Projects

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Observability Architect in the United Kingdom. This role offers the opportunity to shape the observability experience for enterprise customers at a global scale. You will act as a strategic technical partner, guiding clients through observability maturity, adoption, and expansion of monitoring solutions. With a portfolio of high-impact customers, you will influence both technical outcomes and business results, ensuring that users derive maximum value from the platform. The role combines technical expertise, customer advocacy, and cross-functional collaboration, giving you the chance to drive customer success while shaping product development and best practices. This position is ideal for someone passionate about observability, post-sales technical leadership, and building strong, long-term customer relationships in a fast-growing, remote-first environment. Accountabilities Serve as the primary technical point of contact for a portfolio of enterprise customers. Design and guide customers through observability maturity journeys to optimize adoption and value. Conduct technical reviews, health checks, and root cause analyses to ensure high customer satisfaction. Advise clients on best practices, technical strategies, and product usage to achieve business goals. Collaborate with internal teams, including Product Management and Engineering, to communicate customer needs and feedback. Identify opportunities to expand customer adoption, optimize costs, and introduce new features. Develop and deliver training sessions, workshops, and technical documentation for clients. Foster long-term relationships with key stakeholders, advocating for their priorities within the company. 5+ years of post-sales technical experience, technical account management, or observability-related roles. Experience with Kubernetes deployment and operations. Strong ability to connect product usage to measurable business value (ROI). Proven capability in managing customer lifecycles and driving adoption of technical solutions. Strong problem-solving skills and creativity in addressing adoption challenges. Excellent communication skills to collaborate with global, remote teams and articulate technical value to clients. Technical mindset with a desire to grow and understand observability solutions at an architect level. Bonus: familiarity with Grafana, Prometheus, Loki, or other observability tools, and experience managing multiple client projects simultaneously. Competitive compensation with On-Target Earnings (OTE) range £108,000–£130,000, plus Restricted Stock Units (RSUs). 100% remote-first work environment with a global collaborative culture. 30 days of annual leave per year, including 3 reserved Grafana Shutdown Days. Career growth opportunities and professional development pathways. Autonomy, transparency, and innovation-driven work culture. Access to health, dental, and life insurance benefits, as applicable per location. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

Serve as the primary technical point of contact for enterprise customers and guide them through observability maturity journeys. Collaborate with internal teams to communicate customer needs and develop training sessions for clients.