Senior Observability Engineer

at  Class Super

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.
At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.
HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)
We are looking for a motivated and experienced Senior Observability Engineer to join the team at Hub24.
This is an exciting opportunity to work with cutting-edge technology and be a key contributor to ensuring high levels of service availability and reliability.
You will collaborate with cross-functional teams within Group Technology Services, applying your expertise in monitoring, alerting, and observability tools to develop robust solutions for complex systems. If you’re passionate about driving continuous improvement, thrive on solving challenging problems, and are ready to make an impact in a dynamic environment, we’d love to hear from you!

REQUIREMENTS:

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• 4+ years of experience building and managing observability solutions for complex systems.

• Proven experience with monitoring tools like Dynatrace, Sumo Logic, Datadog, or Splunk (Dynatrace/Sumo Logic highly regarded).
• Strong expertise in traditional technology stacks (Windows, Linux, IIS, SQL, PostgreSQL, NoSQL).
• Proficiency in cloud environments (Azure, AWS, or GCP), including container technologies such as Kubernetes.
• Understanding of OpenTelemetry (OTEL) and cloud-native observability solutions like AWS CloudWatch or Google Stackdriver.
• Hands-on experience with automation tools such as Terraform, Ansible, and PowerShell.
• Familiarity with CI/CD practices and scripting for operational workflows.

SOFT SKILLS

• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong written and verbal communication, with the ability to present solutions and build effective relationships.
• Team-oriented with a passion for collaboration, innovation, and continuous improvement.
  THE HUB24 STORY We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.
  Benefits and Life at HUB24 Learn more about our employee benefits HERE.

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• Design, implement, and maintain advanced monitoring and observability systems for distributed applications and infrastructure.

• Develop metrics, logs, and traces to proactively manage availability, capacity, and performance.
• Establish and optimize Golden Signal monitoring (latency, error rates, saturation, etc.) for comprehensive system health insights.
• Create and maintain dashboards to display real-time system health and status.
• Provide integration of monitoring tools with ITSM systems and other monitoring platforms.
• Develop Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) to ensure critical system reliability.
• Conduct root cause analysis and support incident resolution processes.
• Research and recommend improvements in observability tools, standards, and practices.
• Provide training and support for technology teams in observability practices.