Senior Office Services Associate at RR Donnelley

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

22.79

Posted On

29 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reprographics, Mail services, Customer service, Equipment troubleshooting, Quality assurance, Data entry, Communication skills, Organizational skills, Time management, Attention to detail, Problem-solving, Teamwork, Professional etiquette, Confidentiality, Digital document management

Industry

Marketing Services

Description

Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description Position summary The Senior Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. Job duties (* denotes an “essential function”) *Utilize appropriate logs for all office services work. *Ensure that job tickets are properly filled out before beginning work. *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures. *Follow procedures to run jobs in proper order. *Communicate with supervisor or client on job or deadline issues. *Meet contracted deadlines for accepting, completing, and delivering all work. *Troubleshoot basic equipment problems. Be able to lift up to 50 lbs. on a regular basis. Prioritize workflow. Performs Quality Assurance on own and work of others. Load machines with various paper, toner, supplies. Answer telephone, emails, and place service calls when needed. Interact with clients in person, over the phone or electronically. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient manner. May train new Office Services Associates. Working conditions Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site. Ability to work overtime as needed. Work is performed in a professional work environment. Professional attire required. Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner. Must be able to work standing up all or most of the time. Qualifications Job qualifications High school diploma or equivalent. Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment. Skilled in the use of mail, phone, email, digital reprographics and mail equipment. Familiar with general back office procedures to meet and maintain client satisfaction. Proven customer service skills are required in order to create, maintain and enhance customer relationships. Good written and verbal communication skills, including professional telephone and email etiquette. Attention to detail with good organizational skills. Must be able to meet deadlines and complete all projects in a timely manner. Ability to handle sensitive and/or confidential documents and information. Able to make independent decisions that conform to business needs and policy. Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. Must work well in a team environment. Must be able to interact effectively with multi-functional and diverse backgrounds. Ability to work in a fast-paced environment. Must be self-motivated with positive can-do attitude. Additional Information The rate of pay for this role at the noted RRD location is $22.79/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. Shift: Monday - Friday, 8am to 5pm #GOC #LI-0925 #li-onsite #WLNAT All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans Compensation: USD 22.79 - USD 22.79 - hourly

Responsibilities

The Senior Office Services Associate manages daily back-office operations including reprographics, mail services, and facility support. They are responsible for maintaining quality assurance, meeting strict deadlines, and providing professional client interaction.