In this role, your responsibilities will include, among others:

• Admissions: Analyze student files with conditional acceptance and/or equivalences, so the Academic Development and Student Retention Specialist can follow up with these students. Monitor these files to ensure that administrative and academic deadlines are respected.
• Modification to program of study: Serve as a first point of contact for students by receiving, acknowledging and taking action on student requests for modification to their selected program of study.
• Course selection and registration application process: Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration. Determine the eligibility of the request. Based on eligibility, approve course selection for first year students and special students and perform the necessary steps to finalize requests.
• Graduation: Conduct a primary evaluation of files while respecting the policies and processes to identify and prepare files for graduation. Attend the graduation ceremony as an ambassador of the University.
• Exam management: Participate to the coordination of exams by making sure that exam content remains confidential according to the policies and by organizing the schedule for exam supervisors.
• Recruitment activities: As an ambassador for the University, promote the University of Ottawa as well as its programs and services during commercial fairs and recruitment events.

What you will bring:

• Knowledge of administration normally acquired through postsecondary education and several years of experience in a similar role.
• Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels.
• Knowledge of and experience interpreting, communicating and applying procedures, policies and methods.
• Experience researching and analyzing data as well as creating administrative and statistical reports.
• Experience in problem solving and decision-making.
• Experience providing client service.
• Experience implementing strategies and activity plans for students.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet.
• Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment.
• Organizational and analytical skills, excellent judgment and attention to detail.
• Listening skills and strong work ethics.
• Bilingual – French and English (spoken and written).