Senior Officer, Agency Facility (Emiratised Role) at First Abu Dhabi Bank Pjsc

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Risk Management, Process Improvement, Customer Satisfaction, Policy Compliance, Loan Servicing, Financial Analysis, Negotiation, Audit Management, Fund Management, Credit Agreements, Transaction Processing, Stakeholder Management, Regulatory Compliance, Housekeeping Standards, Multi-Function Support, Escalation Handling

Industry

Banking

Description

Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey. Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.). NIL critical findings in regulatory /external/internal audits. No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit Pursue opportunities for enhancing operational efficiencies along with adequate monitoring Ensure excellent housekeeping standards at all times Support multi desks and multi functions within the department Ensure process enhancements/amendments are duly covered by a process note signed off by stakeholders Reviews Agency LMA agreements to ensure servicing & administration of loan portfolios are accurate Review and negotiate administrative issues of operational aspects of Credit Agreements Coordinate movement of funds related to initial funding and closing of deals Work closely with the Agency Desk ,Borrowers and Bank Group Calculate, invoice and disburse ongoing interest and fee payments from a Borrower and/or Lender perspective including Agency and Amendment fees as well as all quarter end activity See through each transaction; disbursements, rollovers, assignments, waivers, consents, extensions and amendments together with the Borrower, Participants and Loan Agency Business Liaise between Borrowers and Lenders ensuring compliance with the terms of the Credit Agreement Processes / approves deal, customer set ups and other maintenance related activities pertaining to the agency portfolio Utilizes specialized knowledge of these areas as well as applicable internal policies, procedures, systems and laws and regulations to handle escalated situations effectively. Assists with other Loan Servicing functions as requested, including department projects and system Execution of testing / follow up / implementation of system related issues, queries, errors and developments upgrades, enhancements and conversions. About Us: First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients. Life at FAB: Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development. Our Values: At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication. Join our team and be part of a journey to shape the future of banking.

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Responsibilities

The Senior Officer will focus on achieving zero operational losses and ensuring compliance with policies and regulations while enhancing operational efficiencies. Responsibilities include managing loan portfolios, coordinating fund movements, and liaising between borrowers and lenders.