Senior Officer, CCS - GS at First Abu Dhabi Bank

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client service, Cash management, Customer identification, Remittances, Cheque clearing, Operational support, Relationship management, Data confidentiality, Standard operating procedures, Banking operations, Communication, Accuracy, Timeliness

Industry

Banking

Description

•Possess hands on experience in handling walk in customers. •Possess adequate skills in managing client service counter functions. •Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries. •Carry out customer identification checks in line with standard operating procedure. •Handle day-to-day activities assigned by the unit head for all products pertaining to Corporate client services •Support relationship management teams by providing operational services and support to their clientele. •Possess experience on cash management operation functions like inward and outward remittances, cheque clearing. •Possess appropriate understanding on other cash management related products & procedures. •Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP. •Review SOPs as per internal Audit and RMU requirement for the process handled. •Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness. •Maintain confidentiality of customer data in line with data leakage and prevention policy. •Actively participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner. About Us: First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients. Life at FAB: Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development. Our Values: At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication. Join our team and be part of a journey to shape the future of banking.

Responsibilities

The Senior Officer acts as the primary point of contact for walk-in clients, managing service counter functions and handling daily corporate client service activities. They are responsible for performing customer identification checks, supporting relationship management teams, and ensuring operational processes adhere to internal policies and audit requirements.