Senior Officer, COPC at United Overseas Bank Limited Co

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervising Operations, Operational Strategy, ISO Documentation Compliance, Mentoring, Process Improvements, Productivity Improvement, Service Quality, Project Management, Coaching Staff, Customer Feedback Resolution, Policy Adherence, Guideline Adherence, Operations Control, Compliance Requirements

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description - Assisting the Department Head in supervising daily operations. - Achieving the division’s operational and quality objectives. - Designing and implement operational strategy in the Department. - Ensuring the department’s processes are in compliance with ISO documentation. - Providing guidance and take on the role of a mentor to team members. - Facilitating continuous process improvements. - Identify opportunities to improve productivity, efficiency and service quality within the division - Drive operations related projects & process improvements - Lead and coach staff to a high standard of performance, productivity and service quality - Proactively manage and resolve customers’ and business units’ feedback and queries promptly - Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

The role involves assisting the Department Head in supervising daily operations, achieving operational and quality objectives, and designing/implementing operational strategy within the department. Responsibilities also include ensuring ISO compliance, providing guidance and mentorship to team members, and facilitating continuous process improvements.