Senior Officer, COPC at United Overseas Bank Limited Co

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Data Analysis, Process Improvement, Compliance, Customer Service, Coaching, Performance Management, Reporting, Risk Management, Team Leadership, Operational Efficiency, Feedback Resolution, Mentoring, Card Financial Functions, Project Participation, Quality Assurance

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description - In charge of supervising & ensuring smooth running of Card Financial function within the bank which encompasses - Loan Programs: Loan Booking, Remittance, Funding, Cancellation etc. - Payment for Cardholder (Issuing) & Merchant (Acquiring) - Rewards: Redemption, Waiver - Card Scheme Settlement to Visa, MC & JCB: Remittance, Bank Charges, Billing, Fees & Collection as well as Quarterly Reporting - Streamline processes to reduce operating cost and turnaround time without compromising quality and risk. - Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review. Lead, engage and coach staff to a high standard of performance, productivity and service quality - Proactively manage and resolve customers’ and business units’ feedback and queries promptly - Actively participate in assigned operations related projects & process improvements - Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to. - Ensure that operation procedures are kept up to-date; Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Senior Officer is responsible for supervising the Card Financial function, ensuring smooth operations including loan programs, payments, and settlements. They will also streamline processes, conduct internal reviews, and manage customer feedback.