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Senior Officer - Customer Care Unit.CXCG MBP.Client Experience and Conduct at Mashreq Careers

İzmir, Aegean Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Complaint Resolution, Regulatory Compliance, Investigation, Customer Service, Grievance Handling, Stakeholder Management

Industry

Banking

Description

As a Customer Care officer at Mashreq Pakistan, your primary responsibility is to acknowledge, resolve and closure of customer complaints in compliance with regulatory standards and organizational policies. You will be engaging in investigating, addressing, and resolving customer grievances promptly and professionally, aiming to uphold the bank's reputation for excellent customer service while ensuring compliance with relevant laws and regulations. Additionally, you will enhance customer satisfaction and loyalty. Your role is pivotal in maintaining trust and confidence in the bank's services among its customers and stakeholders.

Responsibilities

The role involves acknowledging, investigating, and resolving customer complaints in accordance with regulatory standards and bank policies. The objective is to maintain the bank's reputation and enhance customer satisfaction and loyalty.