Senior Officer, Customer Service (Inbound), Contact Center at United Overseas Bank Limited Co

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Analytical Skills, Problem Solving, Attention to Detail, Team Player, Sales Skills, Technology Proficiency, MS Office, Positive Mindset, Fast-Paced Environment, Self-Help Resources, Documentation, Compliance, Training

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Maintains confidentiality of the Bank’s customers and data. Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness Uses customer service and sales skills to optimize the opportunity of each customer contact. Educates the customer about the Bank’s products and services and directs them toward available resources for self-help. Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions. Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests Uses technology and system tools as directed and within established guidelines. Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system. Keeps abreast with current issues in the banking environment and competitors’ innovations. Requirements: Degree/ Diploma in any discipline. Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service. Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette. Good analytical skills; passion for working and is good in working with numbers. Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment. Passion for working, responsible and with good working attitude. Proficient in PC skills including MS Office applications. Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations. Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

The Senior Officer ensures the highest standard of service delivery to customers by monitoring and responding to various communication channels. They identify and resolve customer issues while maintaining confidentiality and compliance with bank standards.