Senior Officer- Domestic Payment (Emiratized Role) at First Abu Dhabi Bank Pjsc

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Risk Management, Compliance, Transaction Processing, Reconciliation, Customer Service, Record Management, Reporting, Continuous Improvement, Process Improvement, Team Collaboration, Attention to Detail, Time Management, Analytical Skills, Problem Solving, Communication Skills

Industry

Banking

Description

Company Description First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together. Job Description The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator Compliance standards. S/he is expected to support the unit in Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs. To minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions. Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable. Performing monthly reconciliations and follow-ups on outstanding. Undertaking all daily-processing activities related to a particular product or sub function in Payment Center. To assist departments by providing appropriate delivery and support functions. To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records. To participate actively in the various initiatives within section / unit / and the Bank as and when required. To engage on any other activity, falling within pretext of a Processor. Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable. Maintaining the highest level of internal and external customer satisfaction standards Policies, Systems, Processes & Procedures § Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. § Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank. Continuous Improvement § Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. Reporting § Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey. Nil unauthorised breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.). NIL critical findings in regulatory /external/internal audits. No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit. Pursue opportunities for enhancing operational efficiencies along with adequate monitoring Ensure excellent housekeeping standards at all times Support multi desks and multi functions within the department. Qualifications Minimum Qualification Bachelor’s degree Minimum Experience 3 years’ relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the payment function.

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Responsibilities

The job-holder is responsible for processing operations within a specific product area, ensuring quality and timeliness while minimizing operational risks. They will also engage in monthly reconciliations and support various departmental initiatives.