Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Senior Officer, Enquiry Management at hktservice

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Management, Pension Products, Analytical Skills, Problem-Solving, Communication Skills, English, Chinese, Regulatory Compliance

Industry

Software Development

Description

Your Role As the Senior Officer of Enquiry Management, you will be assigned to resolve customer enquiries related to eMPF from various channels. Investigate and resolve customer enquiries related to eMPF received through calls, emails, and other channels, ensuring timely and satisfactory outcomes. Maintain accurate records of enquiries, tracking resolution progress and ensuring compliance with regulatory and legal requirements. Prepare detailed reports on enquiry trends, root causes, and resolution metrics for management review. Coordinate relevant departments to facilitate case resolution and process improvement Handle general administrative duties related to enquiry management operations To Succeed in this Role Bachelor’s degree in Business Administration or a related discipline. Minimum 2 years of experience in customer service management. Solid experience with pension-related complaints/enquiry/MPF operation is preferred Strong understanding of pension products and services, with an ability to address related complaints/enquiries effectively. Excellent communication skills with a good command of English and Chinese is essential. Strong analytical and problem-solving skills, with a capacity to make quick and effective decisions.

Responsibilities

The Senior Officer of Enquiry Management will resolve customer enquiries related to eMPF from various channels and maintain accurate records of these enquiries. They will also prepare reports on enquiry trends and coordinate with relevant departments for case resolution.