Senior Officer - Finance & Accounting at UPS

, , India -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Verbal Communication, Written Communication, Analytical Skills, Problem Resolution, Customer Relations, MS Office, Databases, AR Experience, Billing Experience, Negotiation Skills, Escalation Procedures, Software Proficiency, Report Preparation, Coordination Skills, Customer Service, Fast-Paced Environment

Industry

Truck Transportation

Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Description Finance Collector (Calling Process) UPS Logistics Pvt. Ltd. Pune Summary Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action is taken to resolve accordingly. Will be responsible for accepting inbound calls received from customers and provide relevant resolutions. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures. Job duties and responsibilities: Identifies and resolves basic and routine issues impacting payment Overcomes customer objections concerning payments and assists them in understanding their account terms Utilizes payment options and negotiates payment arrangements Follows prescribed escalation procedures Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs Submits recommendations to write-off account balances Monitors and maintains assigned queue of customer accounts Keeping and improving customer relations Prepare & publish reports to senior management as required Carry out exceptional coordination with various departments to ensure great customer experience Knowledge and Skills: Strong verbal and written communication skills, with the ability to effectively communicate over phone with customer and respond to questions (Mandatory) Prior experience in AR and Billing – preferred Excellent analytical and problem resolution skills Desire to work in a position requiring extensive phone and email communication Ability to work in a highly measured, fast-paced, production environment Working knowledge of MS Office and databases Bachelor’s degree Prior inbound/outbound international calling experience (preferred) Comfortable to work in any shift timings as per process requirements Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Responsibilities

Collections Specialists will manage accounts receivables, resolve customer billing problems, and control unapplied cash items. They will also accept inbound calls from customers and provide relevant resolutions while ensuring compliance with UPS policies.