Senior Officer, Finance Services at Deakin University

, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

108130.0

Posted On

20 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Process Management, Customer Service, Credit Card Reconciliation, Workday, Staff Training, Stakeholder Management, Financial Troubleshooting, Ethical Advice

Industry

Education

Description

* Based either at our Burwood or Geelong Campus with a required day at the Waterfront Campus each Wednesday, a flexible on-campus day on Tuesday and work from home for the remaining days. * Full Time & Fixed Term until 28 June 2026 * HEW 6 $100,128 - $108,130 + 17% Superannuation Join the Finance & Travel team as a Senior Officer, Finance Services to manage complex financial processes while delivering exceptional customer service. Partnering with stakeholders across the University, this is a key role in addressing escalated enquiries, the management of credit card transactions and upskilling staff in using our financial system, Workday. As a Senior Officer, Finance Services, you will: * Manage and resolve Tier 2 level enquiries escalated from Deakin HELP, providing detailed resolutions and support for complex issues. * Oversee the reconciliation and tracking of credit card transactions, ensuring adherence to financial policies. * Support the effective use of the financial system Workday, including training staff on system use and best practices. * Implement strategies to promote positive emotional wellbeing across the team and regularly reflect on own behaviour * Provide ethical advice to clients that address underlying issues, promoting value-adding insights and recommendations * Deliver high-quality customer service ensuring timely and effective resolutions on enquiries. To be successful, you’ll have: * A Degree with subsequent relevant experience; or extensive experience and specialist knowledge or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training. * Strong background in financial services, particularly in managing complex financial processes and enquiries. * Experience using and supporting enterprise financial systems, especially Workday, including conducting staff training and troubleshooting. Here's how to apply:  Please submit your updated resume and a short cover letter outlining your skills and experience. For a confidential discussion regarding this role, please contact Sonia Hedditch Senior Coordinator, Finance Services on sonia.hedditch@deakin.edu.au. For a copy of the position description, please see below: Download File [https://static.pageuppeople.com/static/people/icons/icon_file_small.gif] Senior Officer, Finance Services HEW 6 PD.pdf [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtnm_vX1FOKZszPKxoqjD2qJo3aOuycMhatYz5EQgvpGxYzhWeJ9bIOEgVolIdGZuHK39l-shSuX4KM094wejHxrapRu_870w5MfP3c-lWzoHxHIimrPe4Yq417plVdK05m_SMkeLnIBY4-FEAeUBuuQ%7e%7e] Applications for this position close on Monday 27 July at 11.55PM Are You Ready? Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community. We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success. We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders. Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations. Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process. A declaration is not required from individuals who have experienced gender‑based violence. A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.

Responsibilities

Manage complex financial processes and resolve Tier 2 escalated enquiries while overseeing credit card transaction reconciliations. Provide training and support for the Workday financial system to upskill university staff.