Senior Officer IT Change Management at AL AHLI BANK OF KUWAIT

, Al Asimah, Kuwait -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

10 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Change Management, Source Code Version Control, Release Management, Quality Assurance, Project Management, Process Improvement, ITIL, COBIT, Service Desk Plus, Corporate Governance, Risk Management, Auditing, Banking Functions, Documentation Management, Stakeholder Coordination, Process Mapping

Industry

Banking

Description

Reports To Head of IT GovernanceJob Purpose Manage, Monitor and Implement the approved change management processes and source code version control across all IT deliverables that are in-line with international standards and best practiceGeneric Accountabilities 2. Corporate Governance and Compliance Work fully within risk policies and procedures and compliance regulations and ensure all divisional activities comply with corporate governance & regulatory/legal frameworksSpecific Accountabilities • Change Requests: Handle all change request that ITD receives from Business and IT as well as ensuring that each CR has been adequately followed to meet the Change Management policy conforming to best practices and meeting the needs of the organization.• Meetings: Facilitate the cap meetings and ensuring that minutes of meeting is distributed on all attendees.• Follow up: coordinate and follow up with business stakeholders on behalf of IT regarding any Changes request to promote awareness. • Quality Assurance: Monitor the IT change management process and activities to ensure compliance with approved change management process, corporate governance & regulatory/legal frameworks.• System Administration: handle the day-to-day administration of the “Service Desk Plus” SDP suite of tools, and ensuring quality of data entered• Reports: provide periodical and ad-hoc status reports to ITD management and business requesters. • Change Management and change Implementation: Develop process flow diagrams to support standard operating procedures.• Governance (Shared for All Change Management Staff) • ITD Dashboard: Assist in the ITD dashboard with periodical data updates of balance score and card Reporting • Risk Requirements: Ensure that all IT Risk requirements are provided, Reviews and discussed before the final ORM Report is published • Auditing: Ensure that all Internal\External Audit requirements are provided, Reviews and discussed before the final Audit Report is published • Documentation: Support the Document management function for All ITD and maintain IT Governance documents as per the approved template & best practicesJob Success Factors Education Bachelor's Degree or Equivalent Certification/Experience in Information Sciences and TechnologyExperience • At least 2 years of experience IT experience in a financial institution Skills • Banking background and good understanding of banking functions• Release Management version control, applications standards and quality assurance techniques.• Project management techniques and methodologies• Process improvement techniques• IT Change and release management • Source code version control • ITIL and/or COBIT certificationWork Contact Internal:• All IT Groups and ABK Departments External:• External AuditsInterview Questions JD Code ITD 24.22

Responsibilities

Manage and implement approved IT change management processes and source code version control in line with international standards. Ensure compliance with corporate governance, regulatory frameworks, and handle the administration of the Service Desk Plus tool suite.