Senior Officer, Life Claims at Prudential plc

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Processing, Claims Investigation, Team Leadership, Resource Allocation, Performance Management, Coaching, Mentoring, Analytical Skills, Communication Skills, Interpersonal Skills, Attention to Detail, Microsoft Office, Written English, Spoken English, Cantonese, Putonghua

Industry

Financial Services

Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role will process & approve Claims (both major & minor claims), assist in higher approval of claims exceeding assessors’ authority, provide agency enquiry support, participate in departmental projects to enhance the operational efficiency and supervise subordinates in handling daily operational issues. Job Responsibilities: Approve claim cases within TAT Conduct claims investigation Prepare tailored made letters (including decision and investigation letters) Develop user manual, stakeholders communication and conduct user training sessions Review manual claims letter Handle system-related enquiries from internal staff Respond to agents' enquiries and other agent related enquiries Manage the turnaround of the claims related request (e.g. claim cases, enquiries) Assist manager to allocate proper resources on daily tasks Lead team and manage workload for the team (e.g. resource allocation based on demands) Manage staff performance and development (e.g. coaching, mentoring, regular feedback, etc.) Provide guidance to junior staff on complex and non-standard cases Handle ad hoc assignments from management Job Requirements: Bachelor’s degree in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service). Minimum 4 years of working experience individual life insurance /Claims Operation (preferably with insurance/financial industry), in which 2 years in supervisory role Excellent command of written and spoken English and Cantonese, with knowledge of Putonghua an advantage Proficient in Microsoft Office (including Word, Excel, PowerPoint) A good team player who is eager to learn and strive for improvement Attention to details with high accuracy rate Good analytical, communication and interpersonal skills Ability to work independently Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For Every Life, For Every Future. Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa. We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn

Responsibilities

The Senior Officer, Life Claims will process and approve both major and minor claims, assist in higher approval of claims exceeding assessors’ authority, and provide agency enquiry support. Additionally, the role involves participating in departmental projects to enhance operational efficiency and supervising subordinates in handling daily operational issues.