Senior Officer, Payment Investigation at First Abu Dhabi Bank

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment investigation, AML compliance, Risk management, Customer service, Conflict resolution, Data reporting, SLA management, KPI tracking, Banking operations, Communication, Training, Analytical skills, Financial risk mitigation, Regulatory compliance, Problem solving

Industry

Banking

Description

Key Responsibilities: TASKS/RESPONSIBILITIES SERVICE SUPPORT THE INVESTIGATIONS AND FOLLOW-UP UNIT OF PAYMENT CENTRE WITH HANDLING OF QUERIES AND COMPLAINTS COMING FROM INTERNAL AND EXTERNAL SOURCES. INVESTIGATE AND PROBE INTO THE QUERIES/COMPLAINTS RAISED, RESOLVE THE SAME APPROPRIATELY AND PREPARE RESPONSES AS APPLICABLE. PROVIDE SERVICE EXCELLENCE ON THE AML DESK UNDERTAKING COMPLETE REVIEW AND RESPONSE OF ALL PAYMENTS WHICH ARE BLOCKED, ENSURING ACTIVE RESOLUTION ENSURE THE RELEASE OF CLEAN PAYMENTS WITHIN THE REQUISITE TIMEFRAME IN COMPLIANCE WITH THE AML POLICIES. ASSIST TO PROVIDE SUPPORT TO OTHER ANCILLARY AND AUXILIARY ASSIGNMENTS AS REQUIRED FROM MANAGEMENT. ENSURE REGULAR UPDATES OF WORK VOLUMES ARE RECORDED AND REPORTED IN ACCORDANCE WITH SLA’S & KPI’S ENSURE COMPLETION OF DAILY WORK IN ACCORDANCE WITH AGREED SLA’S & KPI’S REVIEW AND RESPOND TO PAYMENTS THAT REFLECT IN THE AML MODULE IN COMPLIANCE WITH THE AML POLICY FOLLOWED BY BANKS WORLDWIDE. DIVERT INQUIRIES AND COMPLAINTS FROM PROCESSING STAFF OF THE DEPARTMENT SAVING THEM TIME, COST AND RESOURCES THEREBY FOCUSING THEIR ROLE ON PROVIDING QUALITY AND ERROR-FREE SERVICES TO THE CUSTOMERS. RISK ENSURE ESCALATION OF ANY IDENTIFIED RISK AND SUGGEST MITIGATING ACTIONS AND CONTROLS TO SAFEGUARD THE BANK ESCALATE SENSITIVE ISSUES TO CONCERNED AUTHORITIES WITHIN THE TIME FRAME ENSURING THAT THE BANK IS NOT EXPOSED TO ANY SORT OF FINANCIAL/ REPUTATIONAL RISKS. PEOPLE MAINTAIN PROFESSIONALISM AND EFFECTIVE COMMUNICATION WITH COLLEAGUES WITHIN THE UNIT AND ALL OTHER DEPARTMENTS ADHERE TO YOUR INDIVIDUAL DUTIES AND RESPONSIBILITIES AT ALL TIMES. ACTIVELY PARTICIPATE IN THE ONBOARDING OF NEW STAFF, SUPPORTING THEM DURING THEIR TRAINING PERIOD AND PROVDING ADVICE AND GUIDANCE IN DURING THEIR TRAINING PERIOD INCLUDING SESSIONS IN ORDER FOR THEM TO FAMILIARIZE THEMSELVES WITH THE JOB. BUSINESS EFFICIENCY TO ACCOMPLISH DESIGATED TASKS EFFICIENTLY WITHIN THE TIMELINES AND AVAILABLE RESOURCES WITHOUT COMPROMISING ON THE RISK AND SERVICES. PROVIDE SUGGESTIONS FOR IMPROVEMENT TO INCREASE THE QUALITY AND EFFICIENCY OF TASKS HANDLED RESULTING IN UTMOST SATISFACTION TO OUR CUSTOMERS (INTERNAL AND EXTERNAL). TO KEEP A RECORD OF ALL CASES HANDLED AT INVESTIGATION CENTER. MAINTAIN MIS. ENSURE SLAS AND TATS ARE ADHERED TO AT ALL TIMES. COMMUNICATE WITH BRANCHES/ BU IF ANY EXCEPTIONS COME ACROSS. MAINTAIN RELATIONSHIP WITH ALL INTERNAL CUSTOMERS WE INTERACT WITH. MINIMUM QUALIFICATION UNIVERSITY DEGREE/ DIPLOMA MINIMUM EXPERIENCE 2 years’ relevant experience in the banking sector with at least 1 years in similar positions of progressively increasing managerial responsibilities in the OPRATION. About Us: First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients. Life at FAB: Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development. Our Values: At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication. Join our team and be part of a journey to shape the future of banking.

Responsibilities

The Senior Officer will investigate and resolve payment queries and complaints while ensuring compliance with AML policies. They are also responsible for monitoring work volumes against SLAs and KPIs while providing guidance to new staff members.