Main Responsibilities and Accountabilities:

• 1.Regulatory Monitoring and Assurance• Conduct bank wide gap analysis and monitoring assurance activity against identified CBUAE regulations. This includes: creating the gap analysis sheets, analyzing the feedback received from stakeholders, communicating and following up with respective owners on any open items or relevant discussions. Perform in depth monitoring assurance reviews on Consumer Protection Standards and Regulation such as:o Mystery shoppingo Thematic reviewso Complaint data analysis.• Monitor the adherence of the bank’s code of conduct.• Draft final reports post-assurance reviews, including methodology and key findings • Ensure all identified non-compliant items are appropriately registered in the breach register and ensuring that proper follow-up is done until closure. This register must be updated regularly.• Report material breaches found to CBUAE post following the defined process.• Once the process of the gap analysis has been automated, the candidate must manage this activity through the system.

Main Responsibilities and Accountabilities:

• 1.Regulatory Monitoring and Assurance• Conduct bank wide gap analysis and monitoring assurance activity against identified CBUAE regulations. This includes: creating the gap analysis sheets, analyzing the feedback received from stakeholders, communicating and following up with respective owners on any open items or relevant discussions. Perform in depth monitoring assurance reviews on Consumer Protection Standards and Regulation such as:o Mystery shoppingo Thematic reviewso Complaint data analysis.• Monitor the adherence of the bank’s code of conduct.• Draft final reports post-assurance reviews, including methodology and key findings • Ensure all identified non-compliant items are appropriately registered in the breach register and ensuring that proper follow-up is done until closure. This register must be updated regularly.• Report material breaches found to CBUAE post following the defined process.• Once the process of the gap analysis has been automated, the candidate must manage this activity through the system.