Senior Officer, RIOC at United Overseas Bank Limited Co

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Service, Team Management, Training, Compliance, Process Improvement, Data Analysis, Reporting, Exception Handling, Reconciliation, SOP Adherence, Staffing, Troubleshooting, Product Knowledge, Risk Mitigation, Efficiency

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description - Responsible for day-to-day operations to ensure SLAs and all deliverables are metCheck and approve customer instructions for various products such as Fixed Deposits, Maxiyield, Structured Deposits, Remittances, Cashiers' Orders and Demand Drafts - Plan and manage the operational activities and ensure optimal staffing levels within the team to achieve a high level of efficiency and productivity - Ensure training and cross-training plans are in place - Troubleshoot and ensure exceptions handling are closely monitored and followed up by the team. To provide guidance for complex cases and exceptions where required - Ensure team adheres to SOPs and ensure compliant with applicable Regulations and Bank Policies - Monitors and ensures queries are replied within agreed time frames with timely escalation of potential issues/complaints - Ensure reconciliation is performed and resolves discrepancies. Report discrepancies that exceed agreed timeline - Identify process improvements and automation opportunities to improve productivity and mitigate risks - Collation of data and MIS reporting Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

The Senior Officer is responsible for day-to-day operations, ensuring that service level agreements (SLAs) and deliverables are met. This includes managing operational activities, approving customer instructions, and identifying process improvements.